Find The Right Car Carrier For Your Move

My experience was quite different from the review that was posted on 06/13/2020.

I was moving halfway across the country in March 2022 and didn’t want to drive my car because of its age, so that left very few options. I started looking into auto transportation companies and became pretty discouraged pretty quickly because each company I “investigated” had garnered a lot of bad reviews. From what I gathered, there are two factions when it comes to auto transportation — the broker, who sells the service to the customer and locates a carrier to pickup and deliver the customer’s car; and the carrier, who handles the actual transportation. A customer deals with the broker, rather than with the carrier, and the lion’s share of complaints pertained to the fact that the brokers and carriers gave inconsistent information with respect to pickup and delivery dates, thereby leaving the customers without reliable information regarding the services they had purchased. I understand that this sort of thing can be difficult to coordinate, but the number of one-star reviews that I read seemed to suggest this is not just an occasional problem.

When I first read about Lone Star Car Transportation online, the firm was both a broker and a carrier; and based on that, I figured the problems that others had encountered with respect to predictability would be minimized, so I placed a call. “Dana” answered the phone and it was Dana who handled my car’s transportation from beginning to end.

When I called, I learned that Lone Star had reduced its services to those of a brokerage firm and that concerned me. Dana was so helpful and accommodating, however, that I decided to give Lone Star a try. And I’m SOOOO glad I did. Dana did an even better job than I could have anticipated.

We had a very small pickup window before I was scheduled to move and would have had to turn my car over to an associate to oversee the pickup, but Dana managed to find a driver to pick up the car before I left town. She kept in touch with both me and driver while the car was in transport, and after the car was delivered, she contacted me to make sure everything had gone well. I could not have asked for better service, and although Dana is the only Lone Star employee with whom I dealt, I would hope that all employees are equally conscientious.

I was so impressed with Lone Star Car Transportation and the service I received from Dana that I would give the company more than five stars if I could. In short, my experience was excellent and I would not hesitate to use Lone Star agai

Which ever ladies you have answering the phones are trash and rude. If I could give this company a ZERO I would. This is the most UNPROFESSIONAL company I have ever dealt with in my life. Please do yourself a favor and do not come here. I had to call over 10 times because there is no type of communication between the workers and customers. Such a disappointment and when I called to inform them I would no longer be using them as a car transportation option which ever lady I spoke to was so NASTY and RUDE. I even had one of the drivers that was meant to originally pick up my vehicle hang up the phone on me because this company doesn’t communicate information clearly amongst all parties. You guys are HORRIBLE and even shouldn’t even be in business because of how terrible your customer service is.

Great company! Lovely ladies! Excellent shipping rates! Very reliable truck drivers!