Find The Right Car Carrier For Your Move

Bait and switch. I agreed on a price and signed an agreement. Then I get a call asking for more money day before my car was to be picked up. Entirely unreliable and unprofessional. Beware!

Please do not use Numis Auto Transport for Auto Shipping especially if they ship using Abraham Express. Here is my story:

The original date for my car to be picked up was on March 18, 2015. However, I was told that the driver was running late and could not make it till March 19th.

March 19th (Thu) – Driver Harry from Abraham Express picked up my car in San Diego. They were to ship my car to Maryland. The car was to arrive in Maryland on March 27th. I took off a week from work to arrive in Maryland on March 25th.

March 26th – Called Abraham express 3 times and spoke with Cesar. First call – he did not recollect where my car was. Second call – His computer all of a sudden breaks down. Third call – His computer is not working anymore. Cesar further said that it is their policy that the driver call each of the car owners before they start and since I never received a call, perhaps the car was not shipped – RED FLAG

So, I call Numis Auto and they reach out to Abraham Express and I finally get the TRUTH that the truck on which my car was shipped was broken and could not be fixed right away.

Suzzana and Cesar did a conference call and promised me to compensate for my time.

March 27th (Friday)- Called Numis and spoke with Suzzana who informed me that she would get in touch with Abraham Express and keep me posted. That evening, I called Suzzana and she informed me that they would have my car delivered by April 1st. I asked her specifically if the truck was moving and she said yes it was and they would have better idea by Monday as the driver cannot drive more than 8 hours/ day per law. I asked her why I did not receive a call from driver and she gave a me long story of drivers on road cannot answer phone calls. Yes , I know that that is She further stated that she would keep me posted over weekend by email. ( Good luck getting a reply from her by email).

March 28th (Sat) – Spoke with Cesar from Abraham Express at 1253 EST who informed me that the FIRST truck had never moved and was still broken – inconsistent with what Suzanna said. Also he added that they sent a second truck with 2 drivers and that truck broke down as well – apparently its head blew off – Would you really believe this ? This is completely opposite of what Suzzana informed. Plus, 1. there was no proof of my car shipped , 2. No proof of truck broken down and 3. No phone number of driver. I emailed Suzzana and she replied back saying she still had no new updates. As a responsible agent, I would have hoped that she would call Cesar and clarify what the situation was. But she did not.

March 29th (Sun) – Everything is close

March 30th (Mon)- I waited till 3.30pm EST for Suzzana to update me on my car. I called her 2 times – 3.30pm and later 3.40pm to try and get in touch with her. I was informed that she was busy on phone.

Very disappointed with my experience thus far. When I was originally trying to book my car shipping from California to New York I had a great experience. They were incredibly responsive, reasonably priced, and their scheduled delivery was faster than other companies were quoting me.

However, I paid my deposit of 100 something dollars, booked my service, and then everything totally changed. I was originally told that it was highly likely that my car would be picked up on Monday or Tuesday so it was ready to go on Monday morning. Didn’t hear anything from them on Monday so I called two different numbers and left a message. On Tuesday I still don’t hear anything so later in the afternoon I call again. On my second try someone picked up, and said she would be speaking to another woman and then would call me back. Perhaps not surprisingly, no one called me back. On Wednesday, I was on a plane across the country and made sure to call during my layover so that I could make sure someone was home. I was able to talk to someone who said they would talk to my driver and then call my dad back so that he could arrange a time to be home. Thursday passes, still nothing. On Friday we still have not heard anything so I call again. Yet again I call and speak to someone who says they need to talk to someone else and then will call me back.

At this point, my car is going to be quite a bit later than I anticipated. However, what I have found most annoying is how responsive they were prior to my booking and the lack of communication once my deposit was paid and it is time to pick it up. Moving across the country is stressful enough and this just adds to that. Really hoping that this experience improves and that I will be kept informed going forward…

I’m writing an update now that it’s been almost two weeks and really wish I could rank them below one star to express my continual disappointment in this company. Turns out my car wasn’t picked up because the driver was missing a part on their car and needed to wait for it to come in. Understandable, but why couldn’t they have updated me as it was happening? It took one week of my daily phone calls and finally I heard back via email. They gave me the option to cancel my order entirely at that point, which I opted not to since I am already on the east coast and I had already spent so much time on this that i didn’t want it all to go to waste.

So FINALLY (almost two weeks after the original pickup date) my car was picked up. It’s now been five days since that occurred and just got a call from the driver (it’s Wednesday) so I was pleasantly surprised by how fast it was. The driver either did not receive or did not use the contact number provided to them.

Tomorrow I supposedly get my car back. Excited to get my car back but even more excited to never have to deal with Numis again.

TLDR: Zero communication, late pickup, cash only payments. There are better companies out there. I would recommend that your keep on looking and do not book under any circumstances. The slightly discounted price is not worth your time and energy.