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DO NOT USE this company. Scammed us out of our money! We have been fighting to get our money back since April! They were supposed to pick our truck up when the transport company got there they said they couldn’t do it, said someone else would be there to pick it up the next day kept getting the run around a whole week and a couple days went by and truck still wasnt picked up. Friday it had to be out of the parking lot or it would get towed to a tow yard. Friday comes they still didnt have it picked up called about our refu since they still couldn’t get it picked up and we have been getting the run around since then. They say someone will call no one call when you call they say that they cant get a hold of the accounting department I have been calling a couple times a week. Well yesterday called again for a follow up still “can’t get a hold of anyone”. I called today and the company has blocked my phone from calling as well as husbands. & I know it’s blocked cause I called of my work phone as soon as they heard who it was they hung up and that phone is blocked to. We have already started a dispute with the bank. So now I will be calling the better business bureau on tuesday morning and reporting again and will go talk with the courts to find out what actions need to be taken next. I will not give up. This company is not gonna scam us and take our hard earned money. I will leave additional post periodically updating what our outcome is.
I had my car shipped from Maryland to California. Luckily I have a newer Ford which comes with an app that tells you gas mileage, car location, etc. The day after my car was picked up I noticed that my gas was being used (car was obviously being driven). I called the person who picked up my car (Mario) and asked if he was driving my car. He told me it was driven on and off the truck and that it wouldn’t need to be driven again. But it had been driven at least 20 miles! The numbers didn’t change again after I mentioned it. But when I finally got my car back, I didn’t notice it at first, but there was a Verizon back with a receipt for AirPods sitting in my front passenger seat!! He went shopping in my car!
I immediately called Kim Lemuel Lam, the Senior Auto Transport Consultant and the person who coordinated my transport. He said he would “look into it” and “get back to me”. He never did. I reached out to him again and heard nothing. I feel absolutely violated. The least they could have done was pay for my gas! My child’s belongings were in that car, and that man drove it around to God knows where! Do NOT use them.
I called on Friday morning and the phone was answered immediately. Within two hours, the vehicle was collected from the dealership and delivered over 800 miles away within 24 hours without incident. The carrier communicated their ETA three times. I am great full for professional, honest, & efficient service. Carrier even pointed out a feature that was not working suggesting we reach out to the dealer.
I would use Q Auto Transport again for sure!
