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REGAL AUTO TRANSPORT

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15430 Cabrito Road
Van Nuys CA, 91406

1.2
1.2 out of 5 stars (based on 20 reviews)
Excellent5%
Very good0%
Average0%
Poor0%
Terrible95%

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Reviews

March 22, 2024

So here’s how the scam works. They give you a great quote and ask for a deposit. That initial deposit isn’t even one and it actually a fee. That does not get applied to your cost to ship the vehicles. They will take that fee and run with your money and never follow up again. Unless you call the 1-800 and bug them to get your cars shipped. Once they decide to actually pick them up, they brokerage it out to another scam company and over charge you from the initial estimate. Ours was $1000 dollars more and say that’s the drivers fee. Which is inaccurate. That new fee has a large percentage going to the second brokerage. And they make you place another deposit before they take your cars, this deposit is actually just the fee going directly to the second brokerage. So the first fees paid are the cost to work with them and the second company. The fee you owe at delivery is what the driver actually gets paid. So they make sure you pay that fee to the driver cause that’s what they owe the driver. That way if you get mad at them and cancel that payment the driver is the one who gets hurt. The driver and you are the only real people in this process. They take the deposit and ignore you. Until it’s time for the payment, They will bully you and threaten you to pay the higher amount cause that’s their money. Luckily our driver saved us and knew what was going on. So do not ever use them. Do not answer any callls you don’t know. I am not even sure if any of the people that run this business live in the US cause they will call you from all different area codes, harass you, threaten to take your possessions, and blow you and the delivery address up. They didnt even have our address when picking it up- that was our first red flag. They want you to pay direct bank account deposit by using a Zelle phone number. Which is not how it works at all, run away now and cancel you cards if you paid them already. The bank knew exactly who this company is. As you can see they will use your card number for additional Fees after the fact. The authorities will be notified. Plus all companies we used were brand new and had addresses linked to doctors offices!! I found since found -atleast 10 company names they operate under. I just hope no one else gets scammed by them!

A H.
March 22, 2024

So here’s how the scam works. They give you a great quote and ask for a deposit. That initial deposit isn’t even one and it actually a fee. That does not get applied to your cost to ship the vehicles. They will take that fee and run with your money and never follow up again. Unless you call the 1-800 and bug them to get your cars shipped. Once they decide to actually pick them up, they brokerage it out to another scam company and over charge you from the initial estimate. Ours was $1000 dollars more and say that’s the drivers fee. Which is inaccurate. That new fee has a large percentage going to the second brokerage. And they make you place another deposit before they take your cars, this deposit is actually just the fee going directly to the second brokerage. So the first fees paid are the cost to work with them and the second company. The fee you owe at delivery is what the driver actually gets paid. So they make sure you pay that fee to the driver cause that’s what they owe the driver. That way if you get mad at them and cancel that payment the driver is the one who gets hurt. The driver and you are the only real people in this process. They take the deposit and ignore you. Until it’s time for the payment, They will bully you and threaten you to pay the higher amount cause that’s their money. Luckily our driver saved us and knew what was going on. So do not ever use them. Do not answer any callls you don’t know. I am not even sure if any of the people that run this business live in the US cause they will call you from all different area codes, harass you, threaten to take your possessions, and blow you and the delivery address up. They didnt even have our address when picking it up- that was our first red flag. They want you to pay direct bank account deposit by using a Zelle phone number. Which is not how it works at all, run away now and cancel you cards if you paid them already. The bank knew exactly who this company is. As you can see they will use your card number for additional Fees after the fact. The authorities will be notified. Plus all companies we used were brand new and had addresses linked to doctors offices!! I found since found -atleast 10 company names they operate under. I just hope no one else gets scammed by them!

A H.
December 7, 2023

Absolute worst service known to mankind.

I was connected to this provider by my moving service and the price was good as they were saying it would be a package deal.

Ronnie took a $200 dollar deposit from me. and assured me my car would be picked up by 9 am or morning time on 7/10. I told him i had to catch a flight by 6pm the same day. and if he couldn’t do it that day please just let me know and i will push the flight.

over the weekend no one confirmed the appointment and i texted him with no response.

on the day of the appointment i called him at 9am est which was their business hours stated on the VM he kept sending me to.

he picked up the phone and i asked him for a status and his responses was “who is this we are not open call back at 10 and hung up.”

long story short, he ghosted me the day of and i missed my flight and ended up driving the car myself.

if he was more truthful from the gate i would have adjusted my plans. but this company is a straight scam. He makes money of the deposits and that’s all he cares about.

please note they are also called US Car Transportation, and i am sure they have other names cuz they are a scam.

Jocelynn Pace

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