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I want everyone to know that after my wife and I hired three different transport companies who all took deposits ranging from $350.- to $500.- never went and picked up our truck where it was being stored in Arizona and brought it to us here in south Florida. Our bank had to go after all of them to get our deposits back which they did and we were still left without our truck. We then called Nicole at Truthful Transport and after a short conversation with her received a very fair quote and our truck was delivered to our home six days later. Nicole is a sweetheart and both she and her guys get the job done!
Anthony & Roxan Morville
I want everyone to know that after my wife and I hired three different transport companies who all took deposits ranging from $350.- to $500.- never went and picked up our truck where it was being stored in Arizona and brought it to us here in south Florida. Our bank had to go after all of them to get our deposits back which they did and we were still left without our truck. We then called Nicole at Truthful Transport and after a short conversation with her received a very fair quote and our truck was delivered to our home six days later. Nicole is a sweetheart and both she and her guys get the job done!
Anthony & Roxan Morville
Do not use these guys. We signed a contract with them and I sent an email 3 days before pickup verifying the amounts that would be going to the driver and port fee and that email was never answered. I verbally confirmed over the phone the amounts as well a day before pickup. The day the driver was supposed to show up (3 days outside our original window) I got an email from Nicole saying it’s going to cost more cash to the driver than the contract stated and that the port fee was less. Shipping from PA to HI. She said it wasn’t a big deal, but I know better than to give more money than the contract states. She said she was going to lower the port fee instead to make up the difference but we had no change in contract. This was all done 3 hours before our vehicle was scheduled to be picked up. She said she was calling us multiple times on both numbers all last week and emailing us to try to tell us this, and we had zero missed calls from her. I emailed her back 20 minutes later as soon as I got the email stating she was changing the price to the driver, and listed my number and said please call me and then called their number several times and they did not answer. I even emailed them a few times in case they had the wrong number listed and they did not respond until I told them we were canceling and wanted a refund on our deposit. Now we have to find another company to ship the vehicle which will delay it getting there but at least we know it’s going to end up where we need it to and not get a bait and switch. Should’ve read the reviews before booking. You can believe whatever these guys reply with below or you can see how often I write 1 star reviews and look at the other reviews before booking. They will not refund us our $200 deposit even though they nullified the contract when they asked for more money to the driver the day it was supposed to be picked up. Go with a different company.
