2021 Bay Dr
Miami Beach FL, 33141
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Had the worst service from this company. No one ever called me back. They’d promise to call back in 5-10 minutes and hours would go by with no response. I had to call 5-6 times a day for the to update me. Why would I want to pay a company soooooo much money to treat me like crap? If you see my pictures attached, you’ll see how they call me selfish for calling throughout the day to see when my car would be picked up. How unprofessional of them to text me like this?? After I kindly declined their services.
Completely unprofessional Do not use this company to ship your car. They are liars, and will always ask for more money and hit you with the hidden fees.
Lack of Professionalism, No communication, Very dishonest and rude!!!!
During my initial call with All Terrain Logistics auto transport to ship my car from east to west coast, my car was scheduled for pick up on Monday or Tuesday, and was suppossed to call us the day before. No phone call was made, so I called them and emailed them at 8 Am on Tuesday to see what is ging on and when the truck will pick up my car and they told me today!!! So I stayed home the whole day waiting for the vehicle to be picked up. I called both Elizabeth and their supervisor Jason ( he claimed he is the supervisor?!) several times and no one answered my call and emais till 6pm which Elizabeth told me the car will be picked up tommorrow. On Wednesday I talked to Jason and he told us go to your work, I will call you 2-3 hours befor picking up the car today and he was too rude to me and my husband on the phone when inquiring about the pickup. On Wednsday afternoon they told me the driver is assigned and he will pickup your car tommorow morning. I asked for the driver’s name and phone number, the agent told me will call you in 10 minutes. Again no one called. They played the game till Thursday around noon time, when my friend noticed that they are bidding our car in the dispatch $500 above the quote and agreement to find a driver. So my husband called to cancle the order. No one answered the phone, after several time calling Jason was on the phone. He was verbally assulting my husband. After that Elizabeth was threatening me that non of the drivers will have your car on the board, good luck!! and she hanged up.
I knew car-shipping companies overall does not have good reputation but this was the worst experience. If I could give them 0 star I would because 1 star is too high for them.
