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This place is a joke. Completely wasted my time. After booking my vehicle for transport, And 3 days after the scheduled pick up, the driver of the truck asked me for
Picture of my vehicle, after which I was told it was too big for their transport vehicle. What a joke. Who doesn’t disclose dimensions before booking. The vehicle was completely stock so it wasn’t that.
No communication. As I am leaving my review still no contact. Not very professional.. and completely ridiculous! They claim great ratings!? What a joke for a company. Don’t forget to also file a complaint with BBB and not just on here. So we can expose them for the real service they provide. Lucky for me, I used my American Express so I filed a charge back and got a refund. Don’t use your debit card with them, use a credit card so you can file a charge back if they don’t do their part!
This company is a joke. Unreliable and conveniently doesn’t answer your phone calls when it comes around time to ship your vehicle. We told them we went with a different company and we no longer needed their services and they still charged us $150 (which the original price upon pick up we were told $99 ONLY) we were told we’d get a full refund by a guy named Carlos in 3 days and never received that. After calling many times we are now told we can only be refunded $50. The boss was rude, did not care to listen, just wanted to argue with me. They are scammers and you should just save your money, time and energy and go with a company who will actually get things done. Glad to see it isn’t just me who doesn’t trust this company. You should be able to rate it zero stars.
I booked with this company to have my car transported from Queensland to Melbourne. If you haven’t yet booked a transport company, I would say, save yourself the hassle and book with people that actually know what they are doing.
My car was picked up from my home in Queensland on a Wednesday and taken to the yard, and there it sat for the next 5 days presumably collecting dust! It wasn’t so much that there were numerous delays, or even the fact that my car that was supposed to come down in 5 days, didn’t! It was more the fact that there was an absolute lack of communication on the part of the owner. Their sorry excuse of customer service was pathetic and so frustrating to deal with. I would have to ring at least three to four times a day to get scraps of information. And when my car did finally arrive, it looked like it had just been transported through a mud fight, it was disgusting. I have never before had the misfortune of dealing with people who, it seemed, went out of their way to make things impossible, it was certainly an eye-opening experience.
