Find The Right Car Carrier For Your Move

I contacted this company on the 03.12.18 and was quote $1,400 inc gst to transport my car.As the next few days went on I was hounded and pestered by phone to pay the amount up front in full otherwise I wasn’t going to get the job done due to the time of year. Out of worry and being pestered significantly I reluctantly paid the mount in full on 13th December after being told that the amount has now gone up to $1650 including gst because it was getting closer to the date. I was not sent any contract or terms and conditions and did not sign anything. (Silly me)

Once I had paid IN FULL a few days later I was then called on 17th December and demanded that they collected the car NOW as the “train had come in” and if I wanted it to be delivered on time I would need to give up my car today with the items packed in and ready to go otherwise they couldn’t guarantee this would happen.

I was not ready to give up my car 10 days earlier than what I had agreed and paid for in full as I had personal commitments all over Christmas which meant I needed my car to drive to family events. I was in the car with my partners mum and my partner who heard the conversation and were very shocked at the level of service not to mention the interrogative manner who were also concerned for me that my personal items would get there or not.

I advised the man on the phone I wasn’t able to accommodate right now and stuck to my guns and told him again that I had agreed and paid for 27th pick up date and delivery first week of January which is what I still require. The man on the phone reluctantly agreed and ended the call abruptly.

On the 20th December my plans changed unexpectedly and therefore I advised aaa transporters immediately. I was told I was not entitled to any kind of refund at all and not offered any kind of solution.

Disgusting attitude, treatment and lack of service from start to finish and how they treated me let alone the lack off diligence with the administration, contracts and terms and conditions and now they are keeping 100% off my money for something that I never even used. This doesn’t seem fair or right. DO NOT USE THIS COMPANY!

Christopher Delany, an employee of AAA transporters, refused to answer my questions. Completely dumbfounded by the situation.

Buyer beware! This is a company that doesn’t care about customer satisfaction. I had an expensive car transported from Maryland to Florida in an open truck. So the expectation was to receive the car in the same condition when it was picked up, other than the usual weather related/transportation dirt. But no, the car came covered in transmission fluid from the vehicles above it! There was so much of it, that the car was actually dripping the fluid. To the company, this was “normal.” No it isn’t normal. Normal is weather related dirt on the car. Normal is not a car covered in transmission fluid. So rather than spending $25 for a car wash, I had to spend over $150 in carefully detailing the exterior of the car to remove all the “gunk” that had dried on all exterior surfaces and remove the actual fluid that accumulated in the gap between the hood and rubber gaskets. The company assumed no responsibility for this, none whatsoever. To them, the car was placed in the best location of the open truck, lower level and upfront, to protect against tree branches and rocks, but not against any fluids such as hydraulic, brake, transmission, or even gasoline leaked from the vehicles above! I’ve had many cars transported before over much longer distances. ALL cars arrived in the same condition as when they were picked up, except for the expected weather and road dirt on them. NONE covered in ANY fluids!

Stay away from them!