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I would give this 0 stars if I could. Customer service is almost non-existent. They’re almost unreachable. Still waiting on my car… it’s been a month.
I had a great experience with them. They just helped me ship my car from Upstate New York to Portland, Oregon. I was very gun shy at first – I’d never shipped a car before, the broker situation was new to me, and felt really weird.
The (very patient) manager talked me thru the pieces, and continued to check in with me throughout the process. My car arrived early (it was wintertime, so that was a huge surprise), and the company communicated with me throughout.
Their are other companies out there choose someone else. This company is very deceptive and makes you think they have a fleet of drivers, but in fact they just pull from the same pool of drivers that the rest of the brokers do. However, they will adamantly deny being a broker. They are all brokers, the difference in price between companies is determined by the broker fee and the driver standards they set.
If you ask simple questions like that most can and should be able to answer, they try to pivot. For example, what is your broker fee? “We aren’t brokers.” “Driver take care of us on the back end afterwards.” Other companies are transparent about this and for some reason AAA isn’t. My guess is it is a disaster waiting to happen. Next question: what is your claim process in the event that something happens in transit out of the control of the driver (rock, tire debris, act of God)? “Just give us a call and we can work it out later.” “We are bonded with $1.5 million.” Or my favorite, “It’s between you and the driver, and if you don’t take delivery due to damage, the driver will put it back on the truck and have it fixed”. Although some of this may be what comes with the experience of shipping a car, I do not feel comfortable leaving questions unanswered and surely am not about to enter into situation that looks like a vehicle ransom waiting to happen.
They are all brokers at this price range. What sets companies apart is their fees, level of customer service, separate claims department to interact with clients after delivery, driver standards, and their reputation. Do your homework, choose a different company. “Sergio” will get the same $$$ from whatever broker you go with.
