P.O BOX 1468
SIOUX CITY IA, 51102
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This company is a joke. Unreliable and conveniently doesn’t answer your phone calls when it comes around time to ship your vehicle. We told them we went with a different company and we no longer needed their services and they still charged us $150 (which the original price upon pick up we were told $99 ONLY) we were told we’d get a full refund by a guy named Carlos in 3 days and never received that. After calling many times we are now told we can only be refunded $50. The boss was rude, did not care to listen, just wanted to argue with me. They are scammers and you should just save your money, time and energy and go with a company who will actually get things done. Glad to see it isn’t just me who doesn’t trust this company. You should be able to rate it zero stars.
I contacted this company on the 03.12.18 and was quote $1,400 inc gst to transport my car.As the next few days went on I was hounded and pestered by phone to pay the amount up front in full otherwise I wasn’t going to get the job done due to the time of year. Out of worry and being pestered significantly I reluctantly paid the mount in full on 13th December after being told that the amount has now gone up to $1650 including gst because it was getting closer to the date. I was not sent any contract or terms and conditions and did not sign anything. (Silly me)
Once I had paid IN FULL a few days later I was then called on 17th December and demanded that they collected the car NOW as the “train had come in” and if I wanted it to be delivered on time I would need to give up my car today with the items packed in and ready to go otherwise they couldn’t guarantee this would happen.
I was not ready to give up my car 10 days earlier than what I had agreed and paid for in full as I had personal commitments all over Christmas which meant I needed my car to drive to family events. I was in the car with my partners mum and my partner who heard the conversation and were very shocked at the level of service not to mention the interrogative manner who were also concerned for me that my personal items would get there or not.
I advised the man on the phone I wasn’t able to accommodate right now and stuck to my guns and told him again that I had agreed and paid for 27th pick up date and delivery first week of January which is what I still require. The man on the phone reluctantly agreed and ended the call abruptly.
On the 20th December my plans changed unexpectedly and therefore I advised aaa transporters immediately. I was told I was not entitled to any kind of refund at all and not offered any kind of solution.
Disgusting attitude, treatment and lack of service from start to finish and how they treated me let alone the lack off diligence with the administration, contracts and terms and conditions and now they are keeping 100% off my money for something that I never even used. This doesn’t seem fair or right. DO NOT USE THIS COMPANY!
I would give this 0 stars if I could. Customer service is almost non-existent. They’re almost unreachable. Still waiting on my car… it’s been a month.
