P.O BOX 1468
SIOUX CITY IA, 51102
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Christopher Delany, an employee of AAA transporters, refused to answer my questions. Completely dumbfounded by the situation.
I had a great experience with them. They just helped me ship my car from Upstate New York to Portland, Oregon. I was very gun shy at first – I’d never shipped a car before, the broker situation was new to me, and felt really weird.
The (very patient) manager talked me thru the pieces, and continued to check in with me throughout the process. My car arrived early (it was wintertime, so that was a huge surprise), and the company communicated with me throughout.
Buyer beware! This is a company that doesn’t care about customer satisfaction. I had an expensive car transported from Maryland to Florida in an open truck. So the expectation was to receive the car in the same condition when it was picked up, other than the usual weather related/transportation dirt. But no, the car came covered in transmission fluid from the vehicles above it! There was so much of it, that the car was actually dripping the fluid. To the company, this was “normal.” No it isn’t normal. Normal is weather related dirt on the car. Normal is not a car covered in transmission fluid. So rather than spending $25 for a car wash, I had to spend over $150 in carefully detailing the exterior of the car to remove all the “gunk” that had dried on all exterior surfaces and remove the actual fluid that accumulated in the gap between the hood and rubber gaskets. The company assumed no responsibility for this, none whatsoever. To them, the car was placed in the best location of the open truck, lower level and upfront, to protect against tree branches and rocks, but not against any fluids such as hydraulic, brake, transmission, or even gasoline leaked from the vehicles above! I’ve had many cars transported before over much longer distances. ALL cars arrived in the same condition as when they were picked up, except for the expected weather and road dirt on them. NONE covered in ANY fluids!
Stay away from them!
