1925 Century Park East
Los Angeles CA, 90067
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The car reached the destination safely. Arman was very responsive and communicative during the entire process.
I chose ABC over other companies (and paid 30% more than competition) because they promised the car will reach the destination by August 20th, but was actually delivered on 22nd.. Other companies lost their business because they were upfront and had promised delivery on 22nd. I had to scramble to receive delivery since I was out traveling. Minus one star for that.
Once the car was handed over to the actual transporter/driver, the level of service was “commodity” level – there is no differentiation. The driver promised to meet at 8 pm to receive the car…was a no show till 9 pm. Similarly, he fixed a 9 pm meeting with my friend for delivery and was a no show till 10 pm. Be careful during these transactions, as they happen at remote locations such as farms and empty parking lots…make sure you have cell reception there and phone battery is charged, and avoid bringing your family there.
Updated review. After the manager reaching out. Just want to clarify. It’s nothing against ABC. It’s just that your third party pick up company was not the best. ABC was great again as I said on my review no communication on where my car was at al times.
Thank you
We did not experience the great reviews that other customers have. I worked with Arman who was fast to respond to emails but slow to find a carrier (it was a difficult route though). My biggest complaint is the terrible communication between the carrier and us (my boyfriend and I). We went three days without hearing a word from him (apparently his phone was stolen..but three days with no word is very concerning as a customer and is not acceptable). The driver was inconsiderate and disrupted our days as we tried to schedule around his often changing arrival times. It was very annoying to have to change our schedules around especially when we have daily jobs where people depend on us to be there. We understand that delays occur (our transporter’s trailer broke down) but the poor communication was too much too handle and caused a great headache in our lives. We felt Arman should be held accountable for the driver disrupting our lives because of the driver’s poor communication because Arman appointed him. Arman at times was forceful and condescending in his emails. which was not appreciated.
He did not hold himself accountable when he said: “I also Apologize for this and will refund you $100 even if transporter does not” The transporter did refund us 100 but per Arman’s statement we were expected 100 from him as well. He took his statement to mean that either him or the transporter will refund us – but I dont understand how that statement could be interpreted that way. The first part of the statement is very clear – he will refund us 100 – and the second part of the statement is ambiguous. He never said nor implied: I will refund you 100 unless the transporter does – or I will refund you 100 or the transporter will – but that is how he acted after we asked him about the 100 he said he would refund us from his end. He never made it clear about what he meant and he made us, the customers, pay for it. At the time of writing this the last thing he said to us was “End of conversation.” which we thought was rude to actually end the conversation. We think Arman needs to learn to hold himself more accountable for the things he says and develop a stronger sense and concern for explicitly stating what he means so that there is not future confusion between the customer and him when things are not “hassle free” (like the claim the process will be).
I understand a lot of people have had great experiences with this company but I am sad to say that, unfortunately, we did not. We will not use the company again.
***To reiterate – because we had to many times when emailing Arman – we understand that delays occur. Our issue was NOT with the delay but with the very poor communication between the driver and us, (which we hold Arman partially accountable for because he appointed him) which disrupted our lives.***
