Find The Right Car Carrier For Your Move

Boy do these guys look like a bunch of assholes basically stealing a truck from a driver who payed on it for for years. He was quarantined with Coronavirus and when released they gave him a load to their headquarters where they forced him out of his truck. People like this shouldn’t exist on this earth, taking advantage of the people who work hard to make them rich. Absolutely disgusting. The driver documented the whole thing, I’ll post the video here. Some give these horrible human beings any of your money. Drivers need to avoid this place like the plague too. Hector and his video will go viral and the whole world can see what kind of people run this company. m.facebook.com/story.php…

Not a positive experience. Most frustrating was the absolute lack of communication regarding the progress of the car transport. I chose this company based on the recommendation of the local BMW dealership in Colorado. Accelerated Logistics was not the least expensive option. While the Accelerated Logistics Auto Transport website claims you can track the progress of your car transport via their website (autotrans.com – track your auto transport), the website did not work for me. After several unsuccessful requests that the website link be updated so I could track my delivery, I eventually reached out to my Accelerated contact and was told “that the truck hauling this load does not have GPS.” In other words, I get better tracking from UPS or FedEx for a package delivery than I did for an $80,000 vehicle. At no point during this entire process did Accelerated affirmatively reach out to me to provide an update on the progress and/or any anticipated delays. Basically, once they process your payment, they move on to the next potential customer. All of the information I was able to obtain was the result of my repeated requests for a status update, many of which were simply ignored. I was told initially that the vehicle would be picked up on a date certain and delivered six days later (Colorado to Georgia). On the scheduled delivery date, having had no contact from Accelerated or the driver, I again reached out for an update. After two email inquiries on the day of the scheduled delivery, I was finally told near the end of the day that the delivery date would be delayed by another four days. This is where I find myself today. I have no real confidence that the car will actually be delivered in four more days and I have no idea what the condition of the car will be once it finally arrives. I will certainly update this review once this saga comes to an end, but my experience-to-date ranks as a “one-star” (primarily because Accelerated phone number has not been disconnected and my emails to them are not bouncing back). It just never ceases to amaze me that companies which provide a service (like Accelerated) simply do not understand the concept of customer service and the benefit of frequent communication. Bottom line is that my experience with “Accelerated Logistics” is that the delivery has not been prompt and there has been an absolute lack of logistics. Save yourself the frustration and search out another auto transport carrier.

I wish that I could give zero stars for the experience with this company. I had arranged vehicle transport for a cross-country move based on a family member’s good experience with shipping a car with them previously. I made this arrangement with over 30 days notice prior to the end of my pickup window. I expressed to them that I had a firm deadline for the pickup of the vehicle due to the logistics of the move itself. They assured me it would be no problem and that they would just start the five-day spread to coincide with the deadline and put a note on the file. I got a call a full 10 days prior to the beginning of the pickup window from a driver that said he would be there to pickup the car that day. I called the company to let them know and they informed me that no note was placed on the file, but that the car was designated for pickup ASAP. They assured me they would fix the issue and put the correct note on the file.

I was called about 48 hours before the start of the pickup window by a driver to confirm pickup time and location. He told me that I would get a final update and confirmation by him 24 hours prior to pick up. That call never came and when I called the office, they told me that the pickup was cancelled. This began a daily game of phone calls and minimal information about when the rescheduled pickup would take place. Multiple calls per day and no answers. I got within two days of the deadline without any concrete plan and when I finally got ahold of someone in dispatch, I was told that the driver had left without picking up cars and they didn’t know if he would be back in time. They asked for my patience and to call back the following day, when I was told the next time an available driver would potentially (not guaranteed to) be able to pick up the vehicle would be 2-3 days after the deadline, after I would be already out of state.

I expressed my frustration with the situation, especially given that I was now down to the day before my deadline to leave, with one person to move two cars out of state. They repeatedly said that they “understood my frustration” but provided no solution or viable alternative, potentially finding a driver for the day of my departure, but they could not guarantee when or if he would arrive. They suggested leaving the car with a friend, neighbor, or car dealership and that they could pick it up from there. I was not comfortable with any of these options, especially since any problems would require a cross-country flight to solve, not to mention that all of it would have to be arranged with a day’s notice.

Thankfully, I had requested quotes from additional sources prior to entering into the agreement and I was able to make emergency arrangements. When I informed them that I would not be continuing with the company and requested a refund, the dispatcher (Red) let me know that I would be out a credit card processing fee and I could take it up with accounting. It took several days to get in touch with someone, leaving messages for multiple people, as the phone system at the company would apparently not let them see if anyone was in their office that day. When I finally did get in touch with someone, they couldn’t process the paperwork but promised to have it done by the appropriate person the following morning. As was par for the course, this did not happen and several more days worth of calls were required to confirm processing of the refund, minus the credit card fee. When I let them know that I believed it unfair to not provide service and then rub salt in the wound by charging a processing fee for a situation where no “process” took place, they said it was up to the dispatcher…who had said that the people in accounting would make that decision.

They did not “understand my frustration”, they did not provide the agreed-upon service, and they had the nerve to charge me a fee for jerking me around on top of all of it. Had I not sought additional estimates through other companies, I would have been up a creek without a paddle. Stay away at all costs.