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Absolutely the worst. Outsourced work to another company, OYA, and someone damaged my car in transit. The company then made nothing but half-witted excuses to not claim any responsibility. Dealership that hired them has vowed never to use again. Avoid at all costs if you care for the car being transported. The website says damage is covered, but results have determined – that was a lie.
Ugh.
I made the mistake of letting an auto dealership (McDonald VW in Littleton CO) coordinate the shipment of a brand new car to my home in Tennessee. I had no contact with the shipper until delivery. I asked the dealership about getting insurance for the car, “nope, you technically don’t own the car until you take delivery; you’re getting a brand new car.” Great, this should be easy.
Delivery was an absolute nightmare. Tried to set up three different locations to deliver the vehicle–couldn’t get into parking lots–wound up unloading on the road. Delivery occurred six hours after the coordinated time. Then there was the little accident. Shipper claimed the transmission slipped while loading it on the carrier resulting in a scratch/dent to the hood of the brand new car. Then there was the issue of the hail storm. Shipper drove through a hail storm in OKC. Contacted the dealership–“I hope they don’t invoke the act of God clause…” What act of God clause?!?!! I shipped numerous vehicles in a 22 year Air Force career and never had a carrier deny liability for an act of God. When I took delivery of the car, it looked like it had been driven through a tree–leaves all over the car, branches stuck between the hood and the windshield. There was no way to annotate exceptions at delivery either–the driver had an iPad to sign and said he’d turn in a report. Nope, had to contact Accelerated Services myself after the fact. First time I received the bill of lading/contract was after the fact as well. All these repairs took time and forced me to be without my car for an extended period. There is no provision for a rental in their contract.
I paid $850 to deliver a brand new car with hail and other damage. The whole ordeal was an absolute nightmare. The dealership deserves a heap of blame here as well, and I’ve written a separate review noting my displeasure with them, but based on my experience, I wouldn’t trust Accelerated Services to deliver a pizza much less a brand new car.
Don’t use them! New Mercedes bought in Littleton Colorado on May 16th, picked up at delarship on the 25th, was supposed to be delivered on May 28…. still not here on May 31st. No call, nothing!! Can you say Angry????
