110 Rock Cliff Court
St. Louis MO, 63123
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Very difficult to talk to someone at this company. Your calls go unanswered and no one returns your call after you leave a voice message. Beware of this company.
This company was hired by LAURA GMC to find transport of a 21 Denali HD to NY(LI). Mind you they are just a broker and hired and incompetent company. Relocation Express llc out of PA. First the they told me they will let me know when they pick up the truck and when to expect delivery. Mind you I get a call at 3pm that my truck will be delivered at 7pm same day. I was in NYC for a meeting and had to rush home to only find my truck destroyed by a bridge.
Relocation Express llc hired by ACERTUS destroyed my 21 Denali HD by hitting a bridge. Truck should have never been on the top in the first place. That’s what happens when you rush and get complacent. Owner told the driver to tell me to take the truck and fix it they will pay. Yea that’s what I’m going to do on a 82k truck that was special ordered. Stay far far away.
This by far has been THE worst experience working with MetroGistics now operating as ACERTUS Vehicle Shipping company. The photos of the message explain everything that I have been dealing with and I will continue to get the word out of this UNSATISFACTORY SERVICE until my vehicle is in my possession. Sad, very sad! Their website reflects 2 stars and they honestly do not deserve even 1 star!
This company is contracted by Auto Nation and there isn’t anything Auto Nation can do, but I will get to the bottom of this mess if it takes me all damn day!
