110 Rock Cliff Court
St. Louis MO, 63123
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Worst broker ever. Incompetent. Books loads but don’t have paperwork ready.
Worst broker ever. Incompetent. Books loads but don’t have paperwork ready.
I was linked to Acertus via the PODS shipping company for a recent move. Getting started was easy – pricing was competitive… but, that’s where the positives ended. We got a 5 day window for the pickup – I called on the first day of that window for an update and was told “it’s not scheduled yet”. Two hours later I got a call saying “we’re in front of your house to pick up your car” with zero advanced notice. I parked the car in my neighbors garage because we were moving the next morning and it sure didn’t sound like it was getting picked up that day… I was able to call my neighbor, he drove home from work, and we sorted it out. Frustrating but I was ready to give the benefit of the doubt.
Now, I was shipping a unique vehicle, a high performance convertible, and paid $2260 for a covered trailer from point to point. I took a photo of the odometer and off she went. We moved to our new home and I got a call stating the car was showing up around noon. At 3 I check for an update… it ended up getting delivered around 4. An inconvenience, but minor. The car is dropped off by a nice guy who spoke zero English (not a problem unless there’s an issue) and the ODO has 8 new miles on it. I tried to ask how in the world someone drove my car 8 miles, but it was pointless with the driver since he didn’t speak English.
So, it’s pretty clear someone took my expensive, unique, and sentimentally significant vehicle for a joy ride somewhere in its journey. I messaged my POC with Acertus, provided photos of the ODO pre and post shipping, and clearly voiced my displeasure and was told, if approved, I could get “$.50 a mile, or $4 if my claim is substantiated”. That’s it. No apology, no acknowledgement this this is a serious issue, just MAYBE we’ll refund you $4. I paid $2260 for door to door covered service and someone took my car for a joy ride, a la Ferris Beuller’s Day Off… not likely driving it lightly… and I’m told “maybe $4 off”???
Absolutely horrible customer service and absolutely no care given for an egregious violation of the care of my vehicle. DO NOT USE THIS COMPANY.
