Find The Right Car Carrier For Your Move

I was linked to Acertus via the PODS shipping company for a recent move. Getting started was easy – pricing was competitive… but, that’s where the positives ended. We got a 5 day window for the pickup – I called on the first day of that window for an update and was told “it’s not scheduled yet”. Two hours later I got a call saying “we’re in front of your house to pick up your car” with zero advanced notice. I parked the car in my neighbors garage because we were moving the next morning and it sure didn’t sound like it was getting picked up that day… I was able to call my neighbor, he drove home from work, and we sorted it out. Frustrating but I was ready to give the benefit of the doubt.

Now, I was shipping a unique vehicle, a high performance convertible, and paid $2260 for a covered trailer from point to point. I took a photo of the odometer and off she went. We moved to our new home and I got a call stating the car was showing up around noon. At 3 I check for an update… it ended up getting delivered around 4. An inconvenience, but minor. The car is dropped off by a nice guy who spoke zero English (not a problem unless there’s an issue) and the ODO has 8 new miles on it. I tried to ask how in the world someone drove my car 8 miles, but it was pointless with the driver since he didn’t speak English.

So, it’s pretty clear someone took my expensive, unique, and sentimentally significant vehicle for a joy ride somewhere in its journey. I messaged my POC with Acertus, provided photos of the ODO pre and post shipping, and clearly voiced my displeasure and was told, if approved, I could get “$.50 a mile, or $4 if my claim is substantiated”. That’s it. No apology, no acknowledgement this this is a serious issue, just MAYBE we’ll refund you $4. I paid $2260 for door to door covered service and someone took my car for a joy ride, a la Ferris Beuller’s Day Off… not likely driving it lightly… and I’m told “maybe $4 off”???

Absolutely horrible customer service and absolutely no care given for an egregious violation of the care of my vehicle. DO NOT USE THIS COMPANY.

I so regret using this company to ship my brand new vehicle. They took 100% of the money immediately and then all communication ceased. They provided a range of dates when my car would be picked up and on the first day in that range, I called them repeatedly trying to speak to someone because I hadn’t heard anything. I finally spoke to a human only to be told that they had no idea when my car would be picked up because they hadn’t located a driver (why didn’t they reach out to me to share this?). My car was eventually picked up and then I started getting texts from the driver with excuses why he was running behind for delivery on the other end. When I finally got my car back, I failed to notice that the sunroof was shattered because I am not tall enough to see it and the driver had pulled the inside screen hoping I wouldn’t notice it from inside either. I drove 1.4 miles home and that’s when I saw it. The photo in this review is what I saw when I got home and noticed the screen had been closed so I opened it. Of course my claim was denied even though the driver was unable to provide a picture of that area of the car from the delivery site. And of course I was never able to speak with a human during the claim review process. The collision repair owner said it was very clear something heavy had been dropped on the roof from above – not likely to happen in my 1.4 mile drive home.

If you need to transport a vehicle ABSOLUTELY DO NOT use Acertus. They are not honest or honorable and they are terrible even at the most basic communication.

Anthony who was contracted by Acertus did an outstanding job transporting my vehicle from California to Texas. His attention to detail and communication were great. The agents from Acertus were also very helpful and honest as well. My vehicle was delivered ahead of schedule and most importantly, in the same condition it shipped in. Overall a great experience from Acertus and from the the driver Anthony.