Find The Right Car Carrier For Your Move

These guys fucking suck. The worst most ass backward logistics I have ever seen.

I never shipped a car before, and never will again, my wife and I should have just driven across county ourselves. They took our money immediately and gave us a window of when they would pick up the vehicle, that is when all communication stopped. I called numerous times and never got a firm date or time, on the final day I was informed a driver would pick my vehicle up between 1 and 4 to my complete surprise and relief, as we were moving the next day. Well we waited in a empty house all day, called numerous times and the driver finally contacted us and said would not be there until 11pm.

This was a huge hassle as we were flying out the next day, but whatever, we ended up meeting him at our hotel and had to get out of bed to take care of the pickup. When he finally arrived he said our car would be delivered across county on Monday, this was a Thursday. Then the excuse texts from the driver started rolling in, one after another. Needless to say, a week after the delivery date, $1000 in extra rental car charges, a cracked windshield and new dent on the wheel well later, we finally got our car.

This company was recommended by PODS, who so far has done a great job with our move, I strongly suggest finding another company for your vehicle moves though, Acertus flat out sucks.

I was linked to Acertus via the PODS shipping company for a recent move. Getting started was easy – pricing was competitive… but, that’s where the positives ended. We got a 5 day window for the pickup – I called on the first day of that window for an update and was told “it’s not scheduled yet”. Two hours later I got a call saying “we’re in front of your house to pick up your car” with zero advanced notice. I parked the car in my neighbors garage because we were moving the next morning and it sure didn’t sound like it was getting picked up that day… I was able to call my neighbor, he drove home from work, and we sorted it out. Frustrating but I was ready to give the benefit of the doubt.

Now, I was shipping a unique vehicle, a high performance convertible, and paid $2260 for a covered trailer from point to point. I took a photo of the odometer and off she went. We moved to our new home and I got a call stating the car was showing up around noon. At 3 I check for an update… it ended up getting delivered around 4. An inconvenience, but minor. The car is dropped off by a nice guy who spoke zero English (not a problem unless there’s an issue) and the ODO has 8 new miles on it. I tried to ask how in the world someone drove my car 8 miles, but it was pointless with the driver since he didn’t speak English.

So, it’s pretty clear someone took my expensive, unique, and sentimentally significant vehicle for a joy ride somewhere in its journey. I messaged my POC with Acertus, provided photos of the ODO pre and post shipping, and clearly voiced my displeasure and was told, if approved, I could get “$.50 a mile, or $4 if my claim is substantiated”. That’s it. No apology, no acknowledgement this this is a serious issue, just MAYBE we’ll refund you $4. I paid $2260 for door to door covered service and someone took my car for a joy ride, a la Ferris Beuller’s Day Off… not likely driving it lightly… and I’m told “maybe $4 off”???

Absolutely horrible customer service and absolutely no care given for an egregious violation of the care of my vehicle. DO NOT USE THIS COMPANY.