110 Rock Cliff Court
St. Louis MO, 63123
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Complete trash company, my car was supposed to be delivered on the 29th, then the 30th, then the 31st, then the 1st, and now the 2nd. Every time they tell me the same crap the driver is on the way to pick up my vehicle and then will be to me by the afternoon. Either we’re stuck in the movie groundhog day or they’re full of #$%. Staff are completely dismissive and couldn’t care less. If I don’t get my car tomorrow I’m opening a BBB case.
DO NOT USE THESE MORONS
An absolutely terrible experience with this company. I have reached out so many time I’ve lost count. When I call I never get the right department and they always have to transfer me to a department that NEVER answers their phones. When I call back and tell them, they ask for my number and no one EVER calls me back.
I tried the chat feature, same problems. Wrong department, please give me your contact information so someone can reach out to you. They never reach out. It’s been literally 3 months since I was set to receive my vehicle, and it took them 2 months to finally respond to me and tell me delivery would be sometime in the next two weeks. It’s been 4 weeks now and I haven’t heard a word from them, no update, can’t call anyone, can’t message anyone. It’s ridiculous.
I cannot state this clearly enough, DO NOT WORK WITH THIS COMPANY!
I made a Yelp account just to leave this review. I have never dealt with a company so egregious and despicable. My boyfriend and I are moving out of state and paid $3000 to have our 2 vehicles shipped, to be picked up today and delivered on 7/4. They happily took our money and the communication ended there. They hire independent contract drivers which in and of itself is no problem at all, but there is ZERO communication between Acertus and the customer. We have called 10 times a day for the last week and NO ONE ever answers. I don’t believe any person actually works here at this point. The driver called us promptly today to come pick up the cars, but told us he had to deliver them to our new state on 6/29, not 7/4. We scheduled our entire move around the dates quoted to us by Acertus. The driver had to cancel our shipment and now we have no where to put our vehicles as we move in 2 days. I have never been more livid or horrified by a company in my entire life. We are filing a dispute with our bank and will NOT cease to pursue this with Acertus. DO NOT USE THIS SERVICE!!! If we can prevent anyone from dealing with what we’ve had to dealt with our job will be done!!
