10300 SW 72nd St
Miami FL, 33173
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Advanced car shipping went out of their way to call me and give me a refund of what I paid them. Great costumer service. They also assured me that they no longer use that driver that kept lying to me.
I booked Advances Car Shipping to ship my car from LA to Athens Georgia. Cameron booked it, I gave all the info including my credit card. A few weeks pasted and I haven’t heard anything so I called him back. He assured me that everything is good and not to worry. The car will be in Athens between the 5th and 7th of August. I called 10 days before just not to get any response. I called the 877 number and spoke to a lady who assured me he would call me once he was done with a meeting he was in. He didn’t. The next day I got a call from a manager named Jeremy to finalize the details and I explained the situation which he was unaware of. He did try for 2 days to secure transportation. He did but I had to take the car to LA for drop off (1 hour away) and pickup would be in Atlanta GA (1.5 hours away). The price was the same as door to door pickup/delivery. I had no choice if I wanted it on those dates for pick up. He booked it. Took $200 as a deposit. Then I got a call from someone else the next day saying the driver broke his leg and can not deliver the car. Today is the 3rd of August and I now I am arranging transport with another company and I will not be getting the car there on the dates that I wanted.
This company promises everything and delivers nothing. And I have not received my refund as of yet. Horrible follow ups. Bad communication. Bad service. I am now using Road Runner Auto Transport. I feel it’s important to mention that because they are extremely professional and communication is great.
Update: I did receive my deposit back quickly
