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When relocating from Anchorage to Portland, this company made everything easy! I was able to drop my car off right away and they were happy to answer my many questions over the phone. The whole process was a breeze. I would recommend this company to anyone shipping a vehicle to or from Alaska.
I think service is a hit or miss with this company. They get the job done, but not without hitting a few bumps in the figurative road. My car was to be picked up at my family member’s home, and my relative took off early from work for the pick-up. The driver never showed, and was very rude to her on the phone when she contacted him. So, she called the company, and they said he got stuck somewhere. That’s perfectly fine, but we weren’t all that sure why the driver wouldn’t have given her a call to say so or told her such on the phone when she called him.
Fast forward a few weeks later, and my car finally made it to Anchorage. Its ending destination is Fairbanks. My car arrived on a Thursday, and when I called I was told they probably couldn’t get it to me that weekend because of the holiday, but it would probably be there Monday. Come Monday, I gave them a call, and I was told it would be here “sometime this week”. My car sat in Anchorage for a week. Presently, I’m waiting for the call that it’s available for pick-up. It’s now an hour past the ETA I was given, and I need to go to work soon. I personally feel that the drivers should be held a little more accountable for communicating with clients in a friendly, direct manner, and to take into consideration that we all have individual schedules we adhere to.
I am a very patient person, and I understand that timing is not perfect, we all have delays, etc. However, I took a couple stars off of this review because the seeming lack of communication between parties in this company was personally frustrating, and I wasn’t fond of the non-committal time frames I was given. Also, I told them from the time I scheduled the shipment that my car was coming to Fairbanks. When it got closer to Anchorage, I was informed by an employee that they had written it in as going to Anchorage, and would need to raise the amount I paid for shipment. It gave the impression that they are slightly disorganized, and the other factors I’ve described contributed to this impression. Overall, if they were to provide the best quote again in the future, I’d use them again. I would appreciate if they tried to be a little more organized in the future, but this company isn’t bad for shipping vehicles.
We used this company to ship a new SUV from Kent to Anchorage in September 2013 (sorry about being late with the review)! EXCELLENT service with this company! They made everything easy. I would use them again in a minute and recommend them to friends that need this service! It is a pleasure to find a company that takes customer service seriously!
