13900 Jog Road
Delray Beach FL, 33446
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They promised a car on Wednesday and it isn’t here. We called to get updates. Kevin got irritated apparently and made threats to us. He said ‘we have your car, be careful with what you say’…that was from Kevin. I wrote a review on Facebook. Olivia Facebook messaged me then blocked me from Facebook. I guess running from the problem is okay instead of solving the issue. We need our car. If you promise a service and can’t follow through then maybe you should quit the business since it is very obvious you are only in it for the money or you would at least attempt to make your customers happy.
I just completed a move across the country and had my vehicle shipped. The driver was great and everything was intact however, the dispatcher of the company (Kevin) was very unprofessional. He lied about delivery date which was told to me to be on a Sunday, Monday the latest. The driver confirmed that my delivery was scheduled for Tuesday. The dispatcher also increased the price $50. He was very unprofessional by telling me why he couldn’t give me updates on my vehicle because he was in church and had a party to attend. I do not recommend this company, Kevin seems nice at first but he doesn’t care once he books the jobs and is not considerate of the customer’s position.
Warning worst experience
After reading the reviews I thought this would be a trusting company to use to transport my auto. I contracted them at the end October to have my auto transported between November 19th and December 1st. Kevin contacted me an we discussed transporting from North Dakota to Oregon., He gave me a quote for the time frame I wanted. He required a deposit and I paid it. As we got closer to Dec 1st, 2016. I emailed him ask8ng for an update as it was getting close to cut off date. He replie d he was still working on it. This happened twice then on the 30th of November he emails me to call him asap as he has a driver to pick up my vehicle in 2 hrs. I called and he gave me excuses but said he has someone to pick up my vehicle but oh BTW it will now be $250.00 more then quoted I agreed as I was I was at my cutoff date. I asked why and he said because I (me) waited until last day to set this up. I was pissed as I called in October to get the process started and I gave him a 2 week window for dates to ship it. So I agree. The company picks up my vehicle then tells me they dont go to the Oregon, they only go to washington. Even tho set the delivery up for and agreed to Oregon and have signed papers saying it will be delivered to Oregon.. I called Kevin and long story short he tried to again get another 150.99 from me to tow truck drive my vehicle from Washington to Oregon. I had to finally get very upset and have someone drive to Washington to location the transport company was dropping my vehicle to pick it up. The vehicle was never delivered to the agreed location and Kevin jacket with me and increased the original agreed price. This was the worst experience ever. I would not recommend this company. I am putting in a BBB complaint…..
