Find The Right Car Carrier For Your Move

Additional Warning: not only did my car come late, but when it got dropped off they said I needed to pay $155 MORE than what I was quoted by All Coast Auto. We needed our car back so we paid the transporter, to which he replied ‘next time just go directly through us, you always pay more with a broker’. I wish I had known this.

My husband called Thomas to inform him of this, and Thomas said he would write us a check for the difference. He said he would do this last week and when I checked in today he said ‘I will put it in the mail today’…yea, I’ve heard that before…

As a representative for an estate, I had to move a vehicle from Colorado to Virginia. I found a transport review site where All Coast Auto Transport had a great rating. I was contacted by a Thomas P. Mandler from All coast Auto.

Thomas was polite and professional on the phone. He verbally guaranteed a flawless transportation service, and we quickly paid the deposit. In the end it was no where near a flawless service. After paying the deposit we were given a pickup date and estimated delivery date. We then heard nothing… realizing that the pickup date was coming up I called Thomas. He then told me that their carrier did not have insurance and they would never put our property at risk… at which point I had to ask the question; when is the new estimated pickup date (I had to pay a representative to be available for the pickup so coordination and communication were vital). I received an email response stating “Because I want to make sure we find the very best carrier I have added $50.00 more for the carrier…” He simply increased the bill after the fact.

Thomas assured me he was right on it and as soon as he knew, he would call me. This was followed by several days of no contact. At this point I had to call again where my calls were not answered. I then called from a different number, which Thomas answered. Thomas promised he was right on it and we were the most important customers he had ever had etc. I believe that I was given three different pickup dates. After several days more I called, planning to lose the deposit and find a transport company that is not rated F on the BBB. I simply asked Thomas for honest information, where I made it clear that honest bad news was fine… if he did not know the date… just tell me! so that I could tell the reps in Colorado and Virginia to stand down and not hold their schedules for phony dates. I told him I was prepared to cancel based on the BBB rating his company had and he told a blatant lie, that the BBB gives you an F rating for not paying for a membership. I asked that either he schedule the transport, or tell me he was going to keep the deposit and I can move on. Several days passed and when I called he gave me the contact for the driver. After contacting the driver I had to re-negotiate the price. The driver showed up when promised but I soon received a call from my rep that they were not prepared to load the vehicle without keys… a detail that I reiterated with Thomas many many times. My rep was able to arrange for the vehicle to be opened and the drivers did a fine job.

In the end the biggest problem was that a polite tone does not cover up a complete lack of organisation/honesty/ and communication. In the future, I will rely on the BBB and other reputable review sites such as Angies List/ Yelp, etc.

Dont use even bother with this company, they mis-represent themselves from the very beginning and not even disclose that they are a broker.. I tried shipping a car from the Midwest to the California and they immediately said they would pick up my car and ship it.. I provided them with my address, number and the numbers of the shop where the car was to be delivered to.. they only contacted the shop in California but never the shop where the car was going to be picked up from.. This went on for over a week of promising the car would be picked up. They took my $150 non-refundable fee and never delivered their promise or my car.. Call these people if you want to throw $150 out the window and into their pocket.. Real convincing scammers…