Find The Right Car Carrier For Your Move

I have never had a worse service-related experience in my life.

All Day Auto Transport will be very courteous and reassuring on the initial call. They will claim they operate independently and don’t subcontract. They will be prompt and professional. And then the problems begin.

My cars were supposed to be picked up on a Saturday and delivered the following Monday morning. I requested three times that the pickup time be after 12pm. I get a call Friday evening telling me that the pickup is going to be at 9:30. At this point I’m getting nervous that this is just the start of the problems and I couldn’t have been more prescient. I manage to haggle the driver up to 11am. He doesn’t show up until 2pm. And his truck is broken.

I’m told that it’ll only be a 2 day delay, and I’ll receive the cars Wednesday morning. This is confirmed to me several times. As late as Tuesday afternoon, I’m still being told that the truck is going to be fixed imminently and not to worry.

On Wednesday All Day Auto finally admits that the truck isn’t going to be fixed, but they will find another driver. The new driver finally picks up the cars but they will be delayed one additional day because they have other pickups to do.

In the end I got my cars on Saturday evening, over a week after they were picked up. This cost me almost $700 in additional rental fees. I reached out to Erick, who initially claimed he would compensate me but of course, radio silence.

Very dishonest, no respect for peoples’ time and unable to adjust when things go wrong. Look elsewhere and save yourself time, money and frustration.

Shame on this company.

This is a zero star review. I’d give it negative stars if I can.

Firstly, they ask for a card on file. FIRST RED FLAG – NEVER GIVE YOUR CARD INFO. This is not actually required. I suspect ADAT does this so that they can keep the loading fee/security deposit that they charge essentially right away. This is another red flag. Good brokers will tell you that their commission is paid upon delivery of vehicle.

I learned all of this thru a local transport company that I found to be more reputable(not 1.5 stars on yelp). This OTHER company was actually able to see my vehicle listed on the board, and the quote listed was 1100, not the 1750 that ADAT actually quoted me on. This is when I knew that ADAT was shady. The OTHER lady told me that her price is going to be 1150 cash to driver for the transport due upon receipt of vehicle, and then 200 broker fee afterward. No card had to be given for this second company.

So I called ADAT back to cancel. He says he is going to put me on hold to “check on the status”. I get an email while on hold saying that the vehicle was dispatched. This was another red flag to me. It felt to me like he deliberately put me on hold and pushed thru the “loading fee/security deposit” of $550 because I told him that I was calling to cancel.

I spoke with ADAT rep named Alexander Parker.

ADAT if you read this, just credit the 550 back or void the transaction please and take me off the board. I am working with my bank to dispute this anyway. Just do the right thing.

Be more transparent if you want something better than a 1 star review.

Total scammers. Not up front about being a broker and act more like a local moving company. Promised us one date and pickup time in the beginning, but that fell through on their end (when it was to late to get someone else), so we felt stuck with them and their moving schedule, as if ours didn’t matter. We ultimately ended up canceling them because of not being able to find a driver when they said they would (booked 3 weeks before move). Of course took $350 dollars from us, for doing nothing but complicating our move and ultimately sent a driver anyway, the day after we canceled. You’ve been warned.