Coral Springs FL, 33071
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Is there a way to give zero stars? I didn’t even use these people because they couldn’t get the date of pick up right. Charlie lied to me about not charging my card until a driver was dispatched. Well, he charged the card immediately, even before I received paperwork from them with me agreeing to use the company – WHICH I DIDN’T USE THEM. I told him the same day that I didn’t want to use that company because he couldn’t get the information correct, and let’s just cancel.
Well, checked my statement today, and the same day as our first conversation, Mr. Charlie charged my card.
My car hasn’t been shipped yet, there was no driver dispatched, and I never signed anything with these people. Stay clear of this company!
So let me start by saying that this company is a broker.
**read the fine print
I was told one thing over the phone and then the complete opposite happened.
So I needed my car moved from NC to FL. I did a Google search and compared some quotes and then I picked all day Auto. I spoke with Sean and they only charged my 200$ for a broker fee and 250$ when the car was delivered to the driver.
I don’t have time to sit and read the fine print. They seemed like pretty trustworthy people and I really like taking people’s word for it.
I specifically asked “Is 450 the final price?”, “Are you 100% sure?” Are they any more hidden fees?”
Yes 450$ was the final price so I went ahead with the broker fee. No explanation of anything.
They told me I was supposed to receive a call for the transport 3 days prior to my pick up. It’s day two before my pickup date and I still haven’t received a call so I call them and they tell me everything is a go and to just be patient.
It’s now my pickup date and no one has called me so I call all day auto to figure out what is going on and they keep giving me the run-around and dodging my calls.
I finally got through to Daniel, who helped me out but told me they had upped the price and were not able to get there until 1pm. I had a flight to catch so I just left the keys and hoped for the best.
The transport company finally came but he did into show until 3 PM.
Basically long story short is that they do not communicate effectively, if they want to differentiate themselves they need to go beyond “sir” and “maam” and actually tell you the real deal.
I would not have had a sour taste in my mouth from them upping the price or delaying the transport date. What left a sour taste was them not telling me anything until the last minute, causing me to scramble and shift my plans around this unreliable transport person.
After I posted this review, the owner reached out to me directly and accepted responsibility for the situation, which is a far cry from what most businesses would do. They really took my feedback to heart and made the kind infrastructure adjustments that will make a real difference in the quality of service. Based on the kind of flexibility they demonstrated in taking my feedback and being considerate of my experience, I WOULD consider doing business with them again in the future. I always pursue an extraordinary customer experience when I do business. I’m a social media specialist and I totally get that errors happen and bad news can travel fast. That said, I also belive in being fair when someone has gone to lengths to make good.
These folks are alright by me…
