2021 Bay Dr
Miami Beach FL, 33141
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Timely pick up & timely delivery. The only hiccup was that I called to reserve 2 weeks before I was quoted 550. The day they dispatched (3 days before the actual move) the price changed to 625.
We found All Terrain online and boy, did we luck out with them! From pick-up to delivery, all went as stated. The car was delivered in perfect condition. The boxes we put into it (they allow you 100 lbs of goods) were as we put them in and undisturbed. M&M Transport was the company that ultimately delivered our vehicle. We had several phone numbers and were able to keep in touch with them during the process. From CA to FL we took delivery of our car 6 days after it left CA. Not bad. We couldn’t recommend them more – excellent, premier service all the way and very reasonable.
Oh how disappointed I am with this company. They had received such good reviews on several transport websites. I called to schedule a pick-up of a vehicle for a week out. I was told I would receive a call from dispatch on that day (a Monday). My father had scheduled to be off of work that day so that he would be available at any time for the pick up of my car. The day of pick up arrived and neither of us received a call from dispatch, a driver., or any representative of the company. I called Kevin T. at the All Terrain (who I was working with) Monday morning and he said that dispatch would be calling me. They never did. When I didn’t hear anything several hours later, I tried several times to contact Kevin or anyone at the company to find out the status of our transport pick-up. I only got the voice mail for Kevin and on the company’s main number. I left a message but no one called me back. On Tuesday, I called at 6:30 a.m. PST to find out what was happening. Kevin seemed surprised that the car was not picked up (even though I left a message on his voice mail). He said he would call me back in 30 minutes with an update. His exact words were, “I will keep my word.” Two hours later, I called him. They could not contact the driver. Finally, several hours later, I was called with “good news.” They found a driver who could pick up my car — five days later than scheduled at a cost of $100.00 more!! I asked for a discount or compensation but was told he would not do that. When I told him that I would be cancelling their services and find another company and would be giving an appropriate review of my experience, his tone became rude. This is definitely not a company that is reliable and they will not work to make right their mistakes. I would not recommend this company to anyone. The only reason they have one star is because I had to choose it to post my review.
