3283 E Warm Springs Rd.
Las Vegas NV, 89120
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After this review posted, I received an automated email that American had cancelled my shipment and refunded my payment at 9pm the night before we left for our interstate move. The fact that they didn’t call or reach out whatsoever and instead waited until after business hours to do so was petty and unprofessional, but we were relieved to be done with them.
Fortunately for us, I booked with Montway the same night, was assigned a carrier a few days later, and our car has already been picked up by the driver and will arrive in just a few days to our new home.
Avoid this unprofessional company at all costs.
Communication is nonexistent. I paid for my car to be shipped from Colorado to New York on January 30 and was told it would be picked up February 6. They state they have a 93% success rate to have the car picked up within five days unfortunately, I waited 8 until mine was shipped. The worst part about this company is their communication is nonexistent. I was never filled in that the car was it was not being picked up that day. I would have to call them consistently with only a 10% chance that they’d actually pick up the phone. When you speak to a representative, they extremely Kurt and make it seem like they’re doing you a favor. Most shipping companies should only take a deposit, and then you’ll pay the driver when the car is delivered. This broker service takes the whole amount upfront. Once my car was finally dispatched they’ve emailed me the wrong drivers information. I called the driver consistently for 2 1/2 days until he finally picked up and I was informed me he’s not my driver and does not have my car. I had to call the dispatch to figure out who my driver was only to find out that he was arriving late. Ultimately my car arrive safe and sound but the process was extremely frustrating. I would not recommend this broker service at all. It’s extremely transparent that all of the reviews on their website are most likely fake.
I chose American Auto Shipping based on reviews. Shawna was great setting everything up for me. That’s where it ended. I was told someone would always respond with any issues. I was told it wouldn’t be an issue picking up the car on a certain date. I was told the carrier would call ahead of time. None of this was true. The carrier came too early and then after many attempts at communication said the truck was in the shop and they could not deliver the car until later. I could not get Amercian Auto to respond to the issues after multiple calls and messages.
If anyone else is currently having this issue go straight to their 24/7 online chat. Andrew, the support agent, was very helpful in pushing this forward and my daughter received her car the next day. The front plate was dented but there wasn’t any paperwork to sign. Nothing.
This may have been a one off but for us it was a disaster for the money we paid to transport the car.
