Find The Right Car Carrier For Your Move

is it possible to put negative stars? all time worst service. awful customer service as well. I don’t even know where to start. the company gives you a “window” that means absolutely nothing. my car was not picked up and told me actually I should “plan for a back up” while also telling me I have a 90% chance of being picked up within the so called “window.” DO NOT DO PRIORITY OR EXPRESS because it means nothing. you’re essentially paying more money and nothing happens. just do Ship a Car and call it a day. that company got me a driver that day and shipped my car within 3 days. NEVER USE THIS COMPANY EVER.

We shipped our car across the country “door to door”. We were allowed to put boxes in it at no additional charge. The Russian driver called from a half hour away at a Lowes parking lot. He said he couldn’t get his truck/trailer down the street (not true) and demanded $100 for hauling the boxes. After a half-hour argument, he gave up the keys without the $100.

American Auto Shipping was completely unsympathetic and said to call their driver.

Beware

Rachel’s response is utterly disingenuous.

We were up front when we asked to put the boxes inside the car. They said it was ok as long as it was less than 100 lbs and also said the car could have a full tank of gas.

Big trucks, long trailers, and long moving vans are common at this destination/neighborhood/street. Rachel is not being honest. The reason why your driver unloaded our vehicle more than 20 miles away was to create a desperate and urgent situation for us by making us drive 1/2 hour to pick it up and to gouge us for another $100-demanding it be sent directly into his personal account. This was calculated. We did not give in to your demands, but still had to be inconvenienced. There are several places within a half mile you could have chosen (see google maps).

YOU DID NOT DELIVER THE VEHICLE TO THE DOOR!

YOU DID NOT ATTEMPT TO DELIVER IT TO THE DOOR!

YOU DID NOT HAVE THE DECENCY TO UNLOAD THE VEHICLE AT THE CLOSEST PARKING LOT DOWN THE BLOCK!

YOU HELD OUR VEHICLE IN AN ATTEMPT TO GOUGE US FOR ANOTHER $100!

If you continue to screw the public you will get more of these harsh, but true reviews. Let’s see what my credit card company can do about your shady business practices.

Look at all of these 80 foot long and tall semi trailers parked a mere 1/2 mile from my door Rachel! And in this other pic taken today, the U Haul semi-truck/trailer seems fine driving on my wide street with no over hanging trees or lights and no tight turns.

Rachel, Why won’t you allow your customers to post reviews on your facebook page? Don’t you like free advertising?

I literally just got off the phone with a woman named Robin. My vehicle has yet to be picked up even though I paid for priority shipping. Robin could care less! Kept asking me what do I expect them to do? They don’t have trucks… I expect a follow up with the customer when you can’t keep up with your priority agreement. I expect someone to let me know that they at least pretend to care and that they are working on it. Why do I have to keep calling American Auto to find out whats going on? I said to her that I keep getting the same response every time I call, her response was, Well… Your gonna keep getting the same answer. Then she says, do you want to keep order or not as if I was wasting her time. Every person there brings up the companys 90% success rate. I pointed out to Robin that its insulting to bring up a success rate, but have no answer as to when my vehicle gets picked up. But again, she could care less. I’m very disappointed with this company. Looks like I will have to get a refund and find another company.