3283 E Warm Springs Rd.
Las Vegas NV, 89120
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I’m very busy and I don’t leave very many reviews. I’m a Deputy Sheriff and this is my second time using American Auto Shipping. Long story short, I’m Very Happy with their service. My car arrived faster than I expected in good shape. Price was lower than other companies. Truck driver was polite. There were no hidden fees. I highly recommend this company.
I worked with Mike out of Las Vegas. He was very dishonest. He informed me that my car would be delivered 6 days after pickup , which was not true. It was 10 days. Consequently I paid an extra $200 for expedited service. He also indicated that the carrier would take Cashapp or Venmo for payment and they made it clear that they would only accept cash. My company is relocating at least 20 employees and I will share my experience with them and not recommend American Auto Shipping
I’m going to try and write a very long and comprehensive review because shipping a car is a nerve wracking experience and I do not believe there’s enough information out there.
Out of all the quotes I received, this company quoted me the least expensive. I have a regular 2008 SUV , nothing too fancy, it doesn’t require special handling so went with them as they were the cheapest.
I made a specific email to test if the claims that they sell your information holds true , I filled out their form on the website and immediately received a call from Aerin. We spoke about the details of the transport. Never received another spam email or any other emails besides the necessary ones from Aerin. I believe there’s another website with the same name that is selling the information, as long as you follow the link on this yelp page I don’t believe you’ll have a problem with receiving spam calls and emails.
Once they find you a driver, they charge you 20% of the quoted price and put you in contact with the driver. You will pay the remaining balance when they drop of the vehicle in cash/check.
The driver wanted to pick up the car 3 days before the scheduled pick up date we came to an agreement to pick it up one day earlier than scheduled.
You’re allowed to pack your trunk with 100lbs of items, I didn’t pack anything too important just clothes, shoes etc. I strapped my pets cage the back seat as it didn’t fit in the trunk and they didn’t have a problem with that either.
The driver walks around the vehicle with a form marking all dents and scratches on your car and then you sign, you receive a copy of this form.
My car was picked up from NYC, I was under the impression that it would’ve been put on a tow truck from the beginning but the driver came with I guess another worker and drove my vehicle off, understandable as there is a lot of traffic in NYC.
Aerin called me the day after pick up to see how things went and told me she will call when I receive the vehicle.
During the transport part I received no further updates.
My car was picked up on Sunday. Monday of the following week they had called me to ask if anyone can pick up the vehicle in Los Angeles. I didn’t arrive until Wednesday of that week so they arranged to deliver it on Thursday morning to my address between 7-9am.
The driver called me the morning of and arrived within the allotted time frame, this time the car was brought on a tow truck and delivered to my door.
My car had an additional 50 miles and a quarter tank less gas than when I gave it to them. The outside of the car was very dusty, according to them they will reimburse you for a car wash, have not had one done so not sure how true that claims hold.
I noticed that the spare tire cover for my vehicle was missing , I called Aerin to inform her as I had not noticed when the vehicle was dropped off. I couldn’t get a hold of her and was told she would call me back, so far no phone calls.
My car did not have any additional scratches or missing items that I’ve noticed so far.
I called back to see if they could rectify the situation according to them since I had already received the vehicle there’s nothing that they can do, I called back the driver and he had a nasty attitude about the situation got defensive from the beginning so I guess I’m left to pay for what they lost.
What otherwise would have been a 5 star experience is now a 2 use at your own judgement.
I added photo proof that my car had the wheel cover when they took it a long with time stamps as additional evidence .
