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Long story short they charged us an extra $4550 than what was contractually agreed upon to ship our HHG. I was going through our items with the online merchant and he stated ‘we will just sell you the equivalent of a whole truck which is 1700 cu ft. If you use more we’;ll charge more.’ The day they picked up our items the supervisor present estimated we would have more than 1700 cu ft. I ended up having to work because the drivers were a day late and I could only be present for half of the move, leaving my wife there to watch them finish.
When they arrived for delivery almost 10 days later the first thing I looked at was how much space it took up on their trailer and it came right out to 1700 cu ft (I sent them photos showing their own markings in the trailer). As stated in our contract we would be charged $13087.86 for 1700 cu ft. We were charged an additional $4550 because Brittany said the movers recorded had more items than they originally estimated, but we weren’t contracting for a quantity, it was for how much space we took up on their trailer. Ultimately they refused to adhere to the agreed upon space we had purchased through their online merchant and she could never give a straight answer why. When I tried to dispute this they threatened to take our items back to storage and charge us daily until we paid in cash, and then charge for the re-delivery. We would have done better to buy new furniture than to pay almost $20,000 to pack our own items and have them deliver it almost 10 days after we arrived at our house. Horribly dishonest company. I recommend AVOIDING American Home Movers.
do not hire them please! stay away from them.
No stars would be better. I was not told that the persons picking up my stuff were not going to be the ones delivering it. The delivery driver ( Mike) was a total a- hole. Insisted on getting payment before they unloaded everything. I would have liked to make sure all my belongings were ok and there BEFORE payment. The totes so had were put on the truck under heavier boxes and now the lids do not fit. The boxes I had were damaged to the point that clothes were coming out of them. The driver was putting small boxes on the trolley under bigger boxes. This moving company is a total s**t show.
