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Used this service to relocate from Bay Area to North Carolina.
The person (Mike) who gave me the quote is an awesome agent. He took care of everything and gave me a competitive quote. The person who was in billing department was also an awesome person (Brittainy) who helped me to sort out the billing issue. She also gave me proper discounts.
The biggest issue was the person who came to pick up the household goods from home. He was not so professional. He didn’t maintain the inventory list properly. He didn’t packed certain items properly as a result I lost some items and some items were damaged on arrival. So I need to file a claim and waiting for my claim to be processed.
My overall satisfaction is OK. I will recommend to other people if they can improve the pick up service.
I wrote a previous review with a one star, because of our experience with the move from California to Las Vegas wasn’t so great. The insurance that comes with the service basically is nonexistent. I would suggest, if you do use any moving company to get the premium coverage if you have expensive valuable.
Customer service is very important to us. I have dealt with Brittainy a few times. She’s very helpful, understanding, and eager to help solve a problem. We really appreciate that she reaching out to us about the complaint, and wants to make things right. This is above and beyond the customer service you get these days.
I want to say, “Thank you, Brittainy and manager for fixing our experience.”
Sorry to say wasn’t the smoothest move ever, the guys wrapped my furniture carefully,I packed my own boxes, but the driver called me 8pm and asked if I knew of anyone who needed money (to help me move in) once they got there at 9pm, the driver informed me he wouldn’;t carry my bed upstairs, (part of the contract) thank god for his helpers ,who did carry it up. I had to set it up myself (I am disabled) My recliner was damaged, a tote was crushed, a bookcase was caved in. My experience with Brittany was excellent, she walked me thru the claims process and put me at ease, stayed friendly the whole time. The world needs more people like her! Eve was also very helpful, which was one of the reasons I selected American Home Movers.She was very helpful, All in all, I’m satisfied, but the late night delivery was a bit much…
