417 Dividend Drive
Peachtree City GA, 30269
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Do not use Amerifreight to transport your vehicle. I shopped and compared
every way possible. The actual carrier they contracted was Diesel Auto Express. I took pictures and a video. I turned over a vehichle clean of any damage. I bought the addl damage coverage from Amerifreight.
Upon receiving my vehichle, damage was spotted as it was still sitting on the transporter, the driver acknowledged the damage and documented it on the papers. Filed a claim, Amerifreight denied it, the additional coverage policy was denied as there is always a loophole where carriers are involved. The actual carrier denied it also, even though they signed the document and pictures documented the damage. Do not hire either company to transport your vehichle, there are reputable carriers out there, not Amerifreight or Diesel Auto Express.
I didn’t have any of the issues that some of the reviewers posted. I spoke to Richard’ Roach, my Amerifreight representative, and he negotiated a very fair price competitive with all other companies. The price locked in and never changed. He also managed my entire car transport from the SF Bay Area to Denver. He kept in close communication with the trucking company. When the car was delayed by 48 hours on the delivery side, he made sure that they stepped up and delivered earlier. Richard acted as my agent and made the process seamless for me. I will use them again if the need arises. Very satisfied customer.
Reached out for a quote on 4/28, gave authorization to source on 5/2. I called multiple times after not hearing back about my car. It wasn’t until the week of shipment (5/29) that I heard anything back, but it was only because I reached out. They continued to do business over the phone discussing prices through text but no official invoice/breakdown. The price they gave me over the phone was $400+ more than the original quote given. 24 hours prior to when I needed my car shipped, I still had no information on a carrier/contact information/confirmation of pickup date/address but they surely charged a $300+ deposit. I called again to ask about the possibility of a refund (because I was looking at other shipment companies due to the experience so far) and was told I would not be eligible for a refund on the deposit (and apparently it was on the contract that I didn’t see) I was told that she’ll send the carriers contact info in an email, the carriers info was blank in the email but she assured me everything was fine. I hung up confused only to received a call back 10 minutes later by the same woman saying that she scrolled down further on my profile and saw that the carrier assigned had cancelled their shipment with me therefore I was eligible for a refund. I quickly said yes to the refund and that followed up by emails offering a $186 discount if I came back and continued business with them (very tempting..). I do not recommend this company unless you’re extremely flexible with dates and possible cancellations, I was not. Montway was able to take care of my needs.
