Find The Right Car Carrier For Your Move

I had a great experience with AmeriFreight transport. I had a car transported from CA to Ok. The price was decent, customer service was very informative and answered all my questions. They connected me with a great transporter that was in communication with me directly, he was on time for pick up and delivery. The rig looked nice, well taken care of and the driver was friendly and took great care of my car and all the belongings inside. I will definitely use this service again and recommend to anyone needing an auto transporter.

Had my car delivered from Ohio to CA. They were fast at securing a driver. They are a broker company who charges $350 as a brokerage fee. Communication was good throughout. Docked 1 star because the truck driver was aggressive and snapped at me when I asked him about a minor scratch. He yelled, “;just get your car and go”. Company should probably review training and service etiquette with him. Car came very dirty but just glad there wasn’t any major concerns.

I try to be fair with my reviews. Here are the reasons I docked a couple of stars.

My pick up date was 2/24/23 (Friday) and ETA delivery of Friday 3/03, and I was informed that my vehicle would be picked up between a certain window and that this transport company was one of the best. Great! The LOCAL broker driving a vehicle bed behind his truck picked up my vehicle. I had no idea that an 18 wheeler was not picking up my vehicle. The male spoke broken English and he was difficult to understand. I had my grandfather with me and he asked, “where is the big truck?” I told him, “I don’t know. I thought a big truck was coming to drive it off.” I had personal belongings in my vehicle. All sentimental. So it made me extremely nervous that my car was going to be driven to the third party company’s lot. CA Auto express in Ontario, CA. By the way they don’t lock your car during transport to their location because the alarm will go off. I called auto express to ask if they could be sure the driver locked my doors. I checked Google maps and I don’t see that the lot is gated but who knows how old that map photo is BUT Amerifreight claims all of their “terminals” are secure. Anyways, the dispatcher said he would make sure. I asked when my vehicle would depart? He said mid week, Wednesday. I had no idea my car would be sitting at their lot for 5 DAYS. Amerifreight didn’t relay that information to me. Dispatch said for weather reasons. I called Amerifreight and spoke with my account Rep, because I informed her I had no idea that a LOCAL broker picks up my vehicle and she claimed she had no idea they did that, but she was sure as all positive that this company is one of the best, but she didn’t know a local broker picks up your vehicle? Hmmm. Okay.

Oh and by the way! Ca auto express claims they will call you a day before the vehicle leaves, so they should have called on Tuesday 2/28. Nope! I called Wednesday and the new pick up date from the driver was going to be Friday 3/03 and the driver would would drop off on 3/06 or 3/07. Dispatcher said he would call Friday. No phone call. I called them no answer because their offices were already closed. I called Amerifreight, they couldn’t get through. My rep, Carovan set up a new order for another driver but it was for an estimated 3/06-3/13… lol!! Come on!! I was so Ready to cancel my order altogether. My dad told me not to-to see what happens. There is such a huge lack of communication between Ca Auto Express, Amerifreight and the customer. I don’t even know why to even bother going through Amerifreight? Oh! Carovan said she would call on Saturday, she didn’t. She didn’t follow up on Saturday. Nope! I found out my car was on the road on Saturday because of my AirTag!! So I had to call and spoke with Rosie and she called back to let me know the driver is on the road.

I will give one star for Carovan’s attempt to try to find me another driver and another star for my vehicle getting to my place in one piece and nothing taken from my car or so I hope. I haven’t gone through all of my belongings.

Ca auto express has terrible reviews by itself. Amerifreight- it’s mostly positive.

So ask questions before you get with Amerifreight. #1 should be- is an 18 wheeler picking up my car or is it going to sit in a 3rd party lot for days? or I guess they refer to as terminal. Overall my vehicle sat in their lot for a week. Amerifreight was willing to give me a full refund had i chosen a different company instead of Amerifreight- so that was nice. I did pick up my car. I’m happy it’s now with me. The driver called an hour before and 10-12 minutes and again to give me time. Why bother with Amerifreight or Third party- just give me the driver’s number. I just received a text from my account rep, here’s how you guys did. I don’t recommend.

I recommend a different transport or if you do go with Amerifreight- make sure it’s not Cal Auto Express. Ask questions! All i want is transparency and communication.