Find The Right Car Carrier For Your Move

Worst company ever. All sweet talk and promises on the front end and they changed my pick up date three different times causing me to not be able to use my vehicle during my move. Do not use this company.–

Complaint Details

My vehicle was picked up on on November 28th at 7:20pm. On this date the broker who we were speaking to was Melissa Dossett told us to have the vehicle ready by 3pm that it would be picked up. 3pm came around and we heard nothing for anyone and were trying to contact the company. Hours later after trying to contact the carrier multiple times not sure if there was going to be a pickup. We then received a call from the driver late at night when it was dark. My husband was told to drive the car onto the ramp of this trailer and had to get down off the ramp himself which seemed really risky. Communication up until this point was horrendous. They took our $350 deposit and then just left us in the dark. The remainder $2000 needed to be paid in cash upon drop off of the vehicle. We were told that there was a guarantee our vehicle would be dropped off on the 1st or 2nd of December in Virginia. The pick up was in Redding California to Virginia Beach. On Thursday the 1st we received a notification that the vehicle would be arriving on friday the 2nd and with little regard the company went dark and didn’t notify us again until friday saying that the driver was stuck in Nebraska. That didn’t make sense if we received an update the day prior that it would arrive tomorrow because thats more than a days travel. When we reached out to Melissa Dossett her response was “Our Job is Done” when we were trying to see how she would make this right. That was the last we heard from her. This company hasn’t held to its core values that as a business they care about more than just the car. (Photo attached) We were nothing but a transaction nothing was relational at all. To add to it the driver took our car straight through the tree branches(Photos attached) and scratched the side of the car right in front of us as he pulled away.

Desired Outcome/Settlement

Desired Settlement: Refund None Provided

From the Business on Wednesday, December 14, 2022

To Whom It May Concern,

We have reviewed Ms. Vega’s complaint, and while she is a point of contact for pick up for one of our customers, we have no contract with her, nor is she our customer. We consider the details of our customers’ orders to be of a confidential nature. With this in mind, we are unable to respond to the claims made in this complaint, as it would require going into the contractual details of an order for a separate person.

Ms. Vega’s complaints are unwarranted, and we kindly ask that you please dismiss them. Should you need any further information, please feel free to contact me directly.

Kailee Lanterman

Quality Assurance Manager

AmeriFreight, Inc.

417 Dividend Dr, D

Peachtree City, GA 30269

860-269-6322

k.lanterman@amerifreight…

From the Consumer on Wednesday, December 14, 2022

This contract is under halee Fleming. If you look at the email you sent us in the images on the email it says Ashley Vega as well. Then it has Melissa information/signature at the bottom. So I am not sure why we are acting like I don’t exist. I have all the evidence and more. The vehicle that was picked up is Ashley Vegas. Ashley vega signed with the driver and company upon pickup of the vehicle hence the photos and order number. We can either file another complaint through halee Fleming or we can stop acting like Ashley Vegas vehicle wasn’t picked up.

Halee Fleming will file a complaint if we don’t settle this now. She’s reached out to Melissa as well as I and this company has poor communication and still hasn’t done what they said they would.

We can either settle this on this complaint or we will settle it on Halee Fleming’s? Seems like you guys are stalling and it’s really unprofessional. We will leave a review with all photos on every platform if this is how it’s going to be.

I will update this review once there is a solution.

Pay attention folks! They are known for this! They have a 50/50 track record almost. It’s not worth it!

Update December 17th: they finally refunded the$315 deposit but our damages far exceed that. They reached out to the driver Anton V. Who doesn’t speak English and he said he will not refund.

Next will be small claims court. I will keep you updated.

I can NOT recommend this company. Poor communication and bait and switch tactics. It took 19 days from accepting the estimate with their preferred priority rate (“1-3 days for the vehicle to be picked up”) to receive the vehicle from Michigan to California.

It took a full week to get a carrier’s quote for the vehicle to even be picked up. According to them, “The Priority rate is used when you have less time, about 1-3 days, for your vehicle to be picked up. It is priced at the market rate for similar vehicles on your route.” So this was already days longer than they communicated.

The cost of the carrier that I was told was already in the area and could pick up the vehicle that same day was considerably more than the original estimate, but I agreed thinking the vehicle would then be picked up that day (Friday) as I was told. Classic bait and switch. The vehicle was never picked up that day. I had made special arrangements for the vehicle to be picked up and had to call AmeriFreight to find out what was going on which became an inconvenience. It took a while to get a response. I was then told that the driver never received the message to pick it up so it was out of their hands. So I would have to wait until after the holiday weekend when the driver would pick up the vehicle on that Tuesday.

The vehicle was actually not picked up until that Thursday. The actual vehicle never arrived until the following Monday evening. In fact, AmeriFreight stopped responding to my emails and I had to deal with the driver directly, who stated that he was having truck problems. The vehicle did arrive finally and was in good condition thus the 2-star rating.

I really feel that once they had my deposit and the transporter picked up the vehicle they stopped caring about the order. My representative said she would speak to her supervisor about this but she has yet to respond with an answer as I don’t feel it’s fair that I paid for priority shipping and only received economy service. If it took this long they should have honored the original estimate.