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Ppl are so unprofessional these days… i booked a car transportation service on May 24th and this man hasnt had not one carrier company to agree to pick up my car… that was 18 days ago… my car needs to be picked up by June 16th and he wants me to “;trust” that he can deliver a carrier company in time … not only that but he charged me a $375 deposit that could’ve been avoided, and failed to mention I qualified for military discount… he was being greedy lol, today I requested a refund and this was his response… if yall in California, please dont book with these people…‼‼‼‼
I read all the reviews regarding the company and saw some crappy ones but mostly sounded like people didn’t like time lines, they were late or early, etc. but decided to go with them to transport 3 vehicles (both my sisters vehicles and mine) across the country. I gave them a large window of when they could be picked up and was told on Monday it would not be before Wednesday and I would hear from them them then to give me a better time estimate. They sent me an email Wednesday morning at 7 am and said a driver was on his way and nothing else, did not call or give me a heads up other than an email that I saw 3 hours later. When my sister called them to find out more details and question why neither of us were called she was yelled at and treated extremely poorly. Barry has great customer service until the customer questions something, we were rudely told he could just cancel it now if we would like.
However the actual transport company saved the day, the driver was so understanding and kind, I could not have asked for a better experience with the actual transporter.
In the future I will not use AM PM due to the disrespect and unprofessionali
Wow, what an awful experience! And the lack of accountability is ridiculous. We were repeatedly told that we could make the final payment in cash, money order, or cashier’s check. We were NEVER told any other name/company to write the money order out to which caused a ton of confusion when the car was being delivered. The driver wouldn’t accept the payment of the money order since we made it out to AMPM. When I called Barri to understand why we were never told who to make the final payment out to he was completely condescending and said I needed to let him know if I was going to get a money order. As you can see from the email confirmation, that wasn’t communicated and it clearly gives money order as a payment option. An apology for the miscommunication would have gone a long way. Save yourself a headache and use Orange Auto Transport instead.
