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I selected AMPM on last Friday Oct 13, 2017, reading all reviews.
Talked to Kat she gave me quote $1195.00. Looking around and call them back talked to John Levy, and negotiated $1100.00 if booked right then …. i did. And he told he will call me when they assign driver.
On Tuesday afternoon got call from driver that he is at my home to pickup car – i have to excuse myself as i was at work with no idea of pick-up.
Today Oct 18, 2017 – driver texted and i called him back to reschedule pickup which is this friday oct 20, 2017… no time set yet.
Called AMPM Autotransport talked to John and got email resend to me, got order and looking forward to car pickup.
will write my complete experience until my car delivered till then i am giving them 3 star want to give 5 …. may be on delivery
They gave me an estimate quickly but when I accepted had to wait 5 days to get my car picked up. They estimate they gave me was $945.00 which was considerably lower than several others I had received. However, no one called after they picked my car up. After 3 days of no follow up calls, had to call them. Turned out my representative was on vacation and my order had not been handed over to another representative. After they got a bit organized new rep told me the new delivery date. My car arrived dirty which makes sense as it had been sitting on the side of the road for an extra week. But I feel like I’m being generous with 3 stars because the company was very challenging to deal with.
I’ve used AMPM on three different occasions: in 2010 (Philly – LA), 2012 (LA – Philly), and right now in 2015 (LA – Seattle). The first time was great, no issues, with an employee (Vivian) who no longer works there. The second time was horrendous, due to AMPM, not the truck driver: Scott became unreachable (due to a family emergency) before my car was scheduled to move, and none of the other employees would help me, literally: they said they would call me back, and never did, and I was left hanging as to when my car would get picked up. It was stressful. I wrote a negative Yelp review at the time. In March, a full 8 months later, I get an email from the company:
“Therefore, our new management team is seeking to resolve the issue you have previously had with your transportation company. Please advise us what we can do to ensure your satisfaction. We are hoping that we may do something to resolve this long overlooked issue and also revive our Yelp reputation.”
I thought this was so bizarre, as they didn’t offer anything, I was supposed to say what I wanted. So I asked for $300. Needless to say, I never got an email back.
I used them a third time for two reasons: they were willing to pick up the car on a Saturday, and two, they gave me $100 off the quoted price to remove my Yelp review from 2012, when I had a bad experience. The only reason I did this, was that I was free to write a review after my car shipment, and I was led to believe they would take extra care it would go smoothly. Apparently they also have a student discount that I would have qualified for, but they did not tell me when I made the booking, I only saw it on this Yelp page now.
At first, they scheduled me for a Friday, but by Thursday, AMPM still hadn’t given me a pickup time, and since I work, I was only available after 5pm. Laura sent me a testy email back, saying “We are making an exception and scheduling you without requesting a 24-48 hour window” and allowing a Saturday pick up, even though I was always scheduled for a Fri or Sat pick up, I don’t know what exception she was talking about. Anyway, that email was the last I heard from her.
Anyway, it did not go smoothly on either end, as they contracted my shipment to a horrible company: “Save on Transport” (OR). Both on the pickup and the drop off, the drivers/company would change the times multiple times a day, it was beyond ridiculous. In Seattle, I called the company on Tuesday, asking when the drop off time would be. She said that afternoon, the driver would call. He never did. The next day, I called: when will the drop off time be? At 1pm, she said. Then 5pm, then 8 pm, then noon the next day. I am still surprised my car is in one piece.
AMPM willingly contracted my car to a company that has a F on the BBB, and I didn’t even know the name of the company till he showed up to pick up the car. You can decide whether that’s worth it.
