Find The Right Car Carrier For Your Move

Malia was so professional and personable she was the best. They are such a great place. Shipping my cars soon

If you want to be charged more than the quoted/contact price for pick up/delivery days after agreed upon date with horrible communication and incompetent customer service then this is the place for you. 05/17 Contacted them for quote to transport a car from Camp Verde, AZ to Tucson, AZ (about 220 miles) – was quoted $600 for pick up on Saturday 5/20 with drop off on Sunday 5/21. Deposit of $300 to be charged automatically to my credit card at pick up with balance of $300 to be paid by cash/money order/cashiers check to driver at drop off. Agreed to terms, they sent a contract for this amount with 5/20 date, we signed and gave them credit card info for deposit. 05/20 Did not hear from anyone – called to check on status and was told not to worry that Travis had been working on it and we would get our vehicle and to contact Travis for status. We called and left several voicemails with no response. Sunday 5/21 we text Travis and received a response stating they were working on finding us a carrier but at that point still had not secured a carrier. This was the day after vehicle was supposed to be picked up. 05/22 Text at 8am because we still had not heard anything from Travis. Kim text back shortly and said that they werent able to find a carrier with the price we were quoted and that if we wanted the service it was going to be $900 not $600.Followed up around 11am with a phone call.Around 2:30 received a text from Travis that they were still working on finding a carrier. 05/23 Texted Travis about the additional fee. They agreed to lower it to $750. We were desperate at this point as the seller was going out of town and we were already 4 days passed when we were supposed to have vehicle picked up so begrudgingly agreed to the additional $150. 05/24 Vehicle was supposed to be picked up by 4pm. 4pm came and went – we contacted the number given to us for driver and guy had no idea what we were talking about. Called Travis again. Finally around 8:30pm vehicle was picked up. We were never given correct contact info for driver. 05/25 Text Travis for drivers info in AM to see what time they would arrive as we needed to take more time off work to be available for drop off. No response so contacted vehicle seller who thankfully took drivers info. Vehicle was delivered on this day. 05/27 Received a text from Travis with drivers info. 2 days after delivery had been completed. . This place not only quoted one price but charged us $150 over their quote (they tried to charge us $300 over quoted price but settled for $150) for their errors not ours and their customer service is completely lacking. Travis was extremely incompetent. Steer clear of this company.

I called to get information on how this transportation process works, and based on the email I received, I was hopeful that they could help. I asked questions about the process, and Felicia was extremely condescending an really rude. Apparently you’re supposed to just pay and not ask questions. Going with another company based on this.