PO BOX 677
Camas WA, 98607
In some instances we may follow up with a reviewer for proof of service from the reviewed company or proof of interaction with reviewed company.
Real Transport Reviews reserves the right to remove any review we feel is fraudulent and/or not posted by a legitimate customer.
Real Transport Reviews © 2023
These reviews are posted by individuals who claim to be customers of the reviewed auto transport company. Their views are their own.
Companies and visitors are responsible for choosing companies independently of Real Transport Reviews’ visitor information.
Please inform us of any possible false reviews or reviews posted by fraudulent individuals.
Please contact us to report any misuse of our site.
Worst customer service ever.. said I needed to give them a cashiers check I said that seems a little shady and asked if they took credit card. He then freaked out and said “it’s not shady it’s in history standards and I don’t give a shit about shipping your car and hung up on me”. Now I know why they have such a horrible rating I hope they go out of business
Order# 1049384
I recently did a move from Hawaii to Virginia (port to door) and from my experience I will never hire this company again due to their poor communication and handling of delays. My expectation was to hire a broker to handle everything and only communicate through the broker for updates but, instead from the beginning I get on a three-way call to schedule and give my credit card info over the phone to a boat shipper.
After dropping of my car at the port, I receive zero communication after… Every single call concerning the shipment of my car was initiated by me. My car arrived in CA… no call of that status. The only call I receive is stating that they need my credit card info ASAP to pay the trucker shipping company moving my car from CA to VA.
After that transaction, once again silence. I called a week later only to find out that there was a delay in shipping (no call letting me know of this delay), and then they tried to give me the contact info to the trucking company to call them direct… which I was not going to do because I hired them to mediate my move.
Finally as my car was moving across country, still no communication or update statuses. I call ASG the day my car is scheduled to arrive only to find out that they don’t know why the truck hasn’t showed up. Come to find that the person assigned to me as my agent, had gone on leave, and the truck is delayed and will deliver my car on a different day. The first person I spoke to tried to deflect the responsibility of calling the trucking company on me but, finally spoke to a different person who apologized for the original agent for not making the proper coordinations while In the middle of my move. I received my car exactly 1 month later.
I needed to ship a van and a motorcycle to Kauai. We spoke to Felicia and she assured us that everything would go smoothly. She told us that they prove motorcycle skids in the cost of shipping, which turned out to not be the case. This severely hurt us because when the time came, the company did not prove skids, and we would have to make our own. Three stars are being given because while Felicia may not of had all of the information needed, the customer service was not terrible and we got our van shipped safely. Our van did take more time than was additionally quoted, but I am not sure that is the fault of the company. Overall I am not thrilled with my experience, but I did get one of my vehicles here safely. They definitely need to better inform their staff on shipping procedures and policies.
