PO BOX 677
Camas WA, 98607
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I was transporting my car Florida to Hawaii. When my car got to california to go to Hawaii, I had issues with having a subwoofer and my front bumper being below 6″. This was never mentioned anywhere in any documentation or checklists that I received through email. So when I was already flying to Hawaii, I could not deal with this in person. I was charged an extra $350 to have it removed and delivered the next day, because the carrier decided to arrive at Maton’s closing time. On top of that, the pricing did not match the quote at all. From what I remember the quote was around $1700-$1850. Whereas I had to pay around $2200 plus the $350, plus losing the subwoofer($120) and front bumper($500-$600). Also I was told there would be some sort of Veterans discount, but nope, did not get one. So I got fucked there. Matson nor ASG have not been of any help. No one wants to take fault.
And even though they told me “Personal belongings be removed”. I had left a blanket, pillow, shades, paper towel, magazines in the car, OH but the subwoofer was considered a personal belonging. That had to be removed, and not those other things. I guess it was pick and choose what was to be removed – I guess they picked the valuable item. They told me it was loose and could be shifted…Well no shit right? The subwoofer would and does not move on it’s own even during driving, unless you move it with your own damn hands. Keep in mind, subwoofer enclosures are 98% of the time not bolted into the trunk at all, so I don’t even know what that means….
Just overall a feeling of disgust of the human race once again and feeling scammed.
My husband and I used Auto Shipping Group to transport our VW Jetta from California to Michigan. Brandon was very nice and informative on phone and in emails. I liked that they insured everything they transported at no extra cost. Not all companies did that.
There was a trick in trying to find an area where the tow could pick up our car. We live on a one way street so we had to coordinate with the driver where we could meet. The driver didn’t know the area very well, and a nearby parking lot was completely packed. It took some time but worked out pretty well. Not a complaint, but just a heads up.
My complaint is that the brand new car departed without a scratch and arrived with a leak in one of the tires. The family member who inspected the car didn’t realize it was leaking upon arrival, but after about a week, it was nearly flat. Minus 1 star for this.
I contacted Brandon about how this ought to get covered under the company’s insurance, and I received no reply from him. Minus the second star. So much for peace of mind with the vehicle being insured. I did get the tire fixed free of charge, so I didn’t bother with ASG further. But I would have given them a much better rating had they bothered to even follow up with me. This tells me that if there was any damage to my car at all, I would end up being responsible for repairs even though they advertise otherwise.
Will not use again. Will not recommend.
Excuses, excuses.
If you choose this group, expect that you will hear one excuse after another. It’s like a 10-year-old explaining why they didn’t do their homework.
“they were caught in traffic from New York. I hear it’s pretty bad.” (This caused a two day delay in pick up for a cross-country delivery.)
Four days later, “they were caught in floods in Arizona. It’s going to delay things. Really sorry they botched this. Be sure to tell the driver how mad you are.”
” you didn’t get my email? Yeah, I’m going to put a call right now into our head of IT. We’ve been having problems.”
Five days later: “did you not receive the details of the company that’s shipping to you? I sent it on X date. Oh sorry. Must’ve been my email. I think it was down that day.” (Me: “Well, I did receive one email from you on that very day, but it’s not the details of who the carrier is.”). “yeah. I’m going to get on that right away.
Day of delivery: the driver is an hour and 15 minutes away from you. He’s in (the next major city over.)
3 1/2 hours later: “he hasn’t called you yet? I’ll get on it. Oh, looks like he’s an hour to two hours away now.”
Blah, blah, blah.
My recommendation: pick another company than “redcarpet autotransport.com”
