80 SW 8th Street
Miami FL, 33130
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Worst experience ever!! Sean Hancock dispatched my car to a Fake pickup date, I called the dispatched carrier and driver told me he won’t be able to pick the car! Sean was aware of that and did nothing rather than keeping that Fake dispatch date!! Because of that Fake dispatch date which supposed to be on 6/28, they kept the entire deposit. Although the 5 business day was passed, I waited 2 more days, but NOTHING happened!
They are not responsible at all. It was hard to find and talk to Sean on the phone!! I left him many voice mails and he got back to me rarely!!
One more thing, operation hours from Mon- Friday in their website is from 10 a.m-8 p.m EST, but I’ve never been able to find Sean after 5:15 p.m EST in his office.
Don’t waste your time and money with them.
The issuance refused to take action even if the damage was reported right away to you from the start. I don’t know why would I trust your company anymore since your agent told me there is nothing you could do in this situation. He did not even try to negotiate with the carrier company again.
Marie Cortelezzi with Autostar Transport Express refused to reimburse after she conveyed 3 days on a pickup. Then went to 5 days to find a truck, then went to 5 “business days” so had extra time to find over weekend. She was horrible to deal with. Would never use company again. Wanted to keep my $195 deposit, was forced to return on day 9. Other companies work with you, as they know the stress in moving. The lower cost companies are Legit and better to work with. She conveyed they are fake only to gain my business.
