80 SW 8th Street
Miami FL, 33130
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Promised to pick up the vehicle one the next day with a window of time. they text me after the window and would not get to the vehicle until the next eveing by the earliest, but they would give me an hour notice. Unfortunately, the auto was two hours away. I canceled the transport immediately and found another service but they refused to give a refund.
It has been four months, and Autostar has not provided any compensation. I had to pay for the car repairs out of my own pocket. This is not a reliable company, and I will seek to recover my losses through legal action.
I recently used their services for a round trip vehicle transportation, and the entire process was a complete nightmare.
For the outbound, they couldn’t find a driver within the agreed-upon timeframe, causing a delay in the transportation of my vehicle, and I had to proceed with my travel plan without my car. When they finally arranged a driver, they informed me the driver had requested an exorbitant increase in the price, leaving me with no choice but to accept their revised terms due to the sensitive timeline of my travel plan.
The return trip was even worse. Despite giving early notice of the pickup window and confirming the exact date and time three times with them, no carrier has shown up within the agreed date and time. Only to leave me waiting in the middle of the night with no way to reach them, frustrated and confused. As a result, I had to extend my accommodation and change my flight arrangements, causing even more frustration. Upon the day that I was supposed to fly back home according to my original plan, a driver finally arrived and picked up my car with one condition of a $200 extra fee due to the luggage I planned to ship with my car, but AutoStar failed to inform the driver.
Overall, I strongly advise against using them for any vehicle transportation needs. This entire ordeal has caused immense frustration, emotional distress, unnecessary financial burdens, and a huge waste of time. AutoStar Transport Express LLC has proven to be unprofessional, unreliable, and incapable of providing satisfactory service. Their incompetence, delays, and disregard for customer satisfaction have earned them my 1-star review. Save yourself the trouble and find a reputable and reliable car transportation broker that values its customers.
