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I gave them 2stars only because the truck driver went beyond what was necessary to help my family transport our truck. Otherwise it would’ve been 1 star. I’d never transported a truck before and was searching for a reliable company to make this nerve racking process simple. I thought this company was the answer. I was wrong. I was given great information up front and a good price. I informed them that I wanted my credit card charged the full amount and was given no issues. We were not informed ahead of time what time the truck would be picked up and were given 30 minutes notice (we did know the day though). The day before the truck was to be delivered we received a call that the balance would need to be paid to the driver (not charged to my card). Luckily I was able to get a cash advance on my card. We feel like we were mislead and kept in the dark about much of the process. All transport companies use brokers so be informed and ask questions.

Wow, if I could put zero stars trust me I would.

Auto123 Transport is a DISHONEST company that has put my mother and I through A NIGHTMARE from start to finish!!!! LIES, DELAYS, OVERCHARGE, DISAPPOINTMENTS, unbelievable lack of communications and AGGRESSIVE behaviour sum up our experience working with Auto123 Transport and their unprofessional subcontractor OSSO Corporation.

Our verbal and written agreement clearly stated that our car would be delivered on December 31st at LAX. John Macarthur from Auto123 promised that there would not be any inconveniences in scheduling on the 31st because the drivers are not on Holiday, they are working.

So my mother and I flew in LAX from Canada, and arrived on time, ready to meet the driver and get the car after a long day of packing and travelling. No one is there… 3 HOURS LATER, after calling Auto123 several times, leaving endless messages and texting the driver’s personal number, the driver picks up the phone and greets me with an aggressive “WHAT!??”

I tell him I’m waiting for him at the airport, our agreed delivery location, and that I need my car to move to my new place. He says, and I quote, “I don’t care. I’m not working today call me on Jan 2nd.” Then he hung up on me.

Flabbergasted by the unprofessionalism and rudeness of the OSSO Corporation Driver, I call Auto123 Transport to let them know how their subcontractor has treated us. They tell me it’s a holiday, so what else did I expect… wow.

At this point, I’m thinking to myself “Is this a joke? Did I really just spend all my economies on a transportation service that is treating me like s***, UNSHAMINGLY breeches the contract and holds my car hostage. Unacceptable.

So I called the driver back and ended up waiting A WHOLE DAY at the airport to finally get the address of where my car is located.

Then I had to pay 45$ USD for an UBER and drive 40 minutes to get to my vehicle, that I just paid 1000$ to get transported. And when I FINALLY get to my car, the driver laughs at my mother’s face and says “when I say I’m not working, I’m not working”.

Disgusting.

Then, believe it or not, a few days later Auto123 has the nerve to send me an email saying “It was our pleasure to assist you to form start to finish and to have delivered your car as scheduled on December 31st, 2017.”

Trust me, avoid making the mistake I have made, DO NOT WORK WITH AUTO123 nor OSSO CORPORATION!

I have to say having a son in the transportation industry for years I am more than skeptical about giving my things over to a Moving company or my car to a transport company. This company definitely has changed my mind about transport companies. I spoke with Dan there and he gave me a fair price to move the car to Milwaukee from Fort Lauderdale. We scheduled a day and time for pick up and he gave me the actual driver’s number so that I could keep track of the car. The driver arrived on time , was very friendly and took care to load the car up the ramp without incident. He told me the car would arrive on Friday around 11-12 noon and at 11:30 the car arrived there. No dents, scratches or problems. Thank you Dan for the great service and I will certainly recommend your company to anyone I know that needs their vehicle moved.