1670 Kettner Blvd, San Diego CA, 9210
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Very bad communication.
They messaged me about avaibility of a driver and i responded via a call and message and they went dark. No way to reach them. Direct number goes straight to voicemail and 800 number is having technical difficulties.
Very bad customer service when a vendor ask the customer to provide information and the does not respond when the information is provided in a timely manner.
Oh…where to begin. My hubby contacted this company to have my car shipped from our place in Portland to L.A. After several days, I’d not been given information about the actual pick-up date and time so I contacted them. Christina quickly responded and was very nice (she was the one good experience in this all). She recommended I contact the company that would actually be picking up my car (first thing you should know…they farm out this service), Save-On Transport.
First thing about this company is you get a lot of voice mails. Luba is the person I spoke with each time but would usually need to leave a couple voice mails before receiving a call back.
I got a pickup time window, which was great, and they picked the car up in Portland. It’s a pretty new car with no scratches but the driver marked on his paperwork with regard to inspection that the car was “dirty” so he couldn’t fully inspect. It wasn’t that dirty. It’s a white car and if you weren’t super close to it, you wouldn’t even know that it wasn’t perfectly clean. But I digress…
That was last Thursday. No one called to arrange a delivery time so I finally called them on Monday to find out when my car was scheduled for delivery. They called me back and said it would arrive on Wednesday and I’d hear from someone on Tuesday to schedule a delivery window. No call. So I called and left another message letting them know that I couldn’t wait all day and knowing the delivery window would be helpful. No returned call. So I called again. I was then told that they hadn’t called me back because they called their driver instead and he told them that he’d delivered my car 4 hours ago. No car.
Luba called her driver back and then called me back to say that there was confusion and my car hadn’t been delivered (no kidding…I’d been waiting here all day for the delivery) and that my car wouldn’t be delivered until tomorrow. I was informed that I’d be called hours before the delivery to let me know the time (they must think that everyone sits around all day waiting on car deliveries rather than actually having a job).
I am now waiting on a call back because I can’t be here all day tomorrow, as I was today, waiting for my car to be delivered. I gave them a delivery time window I’d be available tomorrow and she’s now calling the driver to see if he can make it. You picked up my car in Portland a week ago to bring it to Los Angeles…it really shouldn’t take this long or require this many phone calls. And, by the way, how about you call me with updates instead of the other way around? That would be nice.
They transported my car from TX to CA for $600!
Good deal, especially since other companies quoted my $700-$900.
My car was not outsourced to another company. It was picked up on their own truck.
Their driver arrived on-time and delivered on-time within 4 days.
Paid cash at delivery, and couldn’t be happier with their services.
