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DO NOT USE BILLS RIP -OFF REPORT . We where regular customers with Bill not anymore.We Shipped daughter’s 2019 car from Maine to FLORIDA the driver caused 1000 worth of damage taking of carrier.Bills said they would take care of it then passed it of to driver however we paid Bills . They would not resolve this after saying they would pay costs.We sent them all paperwork and called several times after finally they stopped responding. They do not take care of customers beware unethical business . We will be contacting attorney general now .
We used this company many years ago, and were very impressed with it. However, when we hired again them in August, our experience was very bad.
First of all, we arranged to leave our car In Hermon at the Dysart’s, because we did not want to drive out of our way to Greene. Angie told us that we would get a call or email that someone had indeed picked it up, but we never got a confirmation. WE HAD NO PROOF AT ALL THAT WE LEFT THE CAR OR THAT SOMEONE PICKED IT UP, nothing in writing. I called her and expressed my concerns, and she said something such as “I have 600 customers, and that’s the way we do things.” (NOTHING IN WRITING, NO CALLS, NO EMAILS) Because we had many other problems at the time, we were not able to stop the process right then, and we just hoped that we would get our car back safely to Florida.
We telephoned several times, and finally were given the name and phone number of the driver, and yes, we got our car back more or less on time. However, when it was delivered, the front windshield was cracked. The driver did not know how it happened, and did not see it until the car was unloaded. He told us to call Angie, which we did, and she said to get it fixed and let her know how much it cost, and she would send us a check to be reimbursed. The cost was $294.17. More than a month has passed, and she still has not paid us. She has told us 3 times (3 days ago she said she would email us the tracking number… NO) that she sent it, but that “there are problems with the post office here…”, and she will send it again. (Two checks have been “lost”.)
I understand how hard it is to run a business, but when people lie over and over I give up trying. I don’t have time to waste on tall tales. I don’t know if I will ever get my money back, but I will next call the Maine Attorney General’s office and the BBB, and see what happens. AT LEAST WE GOT OUR CAR BACK!
Small but large family owned business. Angie, Lisa, Toby and Bill himself are all fantastic easy going people. Always great service for my company and we ship 50+ cars a year through them. Occasional delays due to employee/drivers but when they are significantly lower priced you appreciate/understand it. Overall extremely happy, great prices and reasonable service. Thanks guys
