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One star because I can’t rate 0. I had my car transport arranged from Portland OR to Denver CO. They were suppose to pick up the car on 3/8 and deliver it on 3/14. However, they could not pick up the car on the scheduled date and I had to call them on the pick up date to find that out. The car was picked up on 3/9 and was supposed to be delivered on 3/16. It’s at least 5 days late and not yet delivered. When you call, they never pick up and only call you back hours later after several messages. How can you run a business like this? If you aren’t going to deliver on what you are supposed to do, at least have the courtesy to call your customer and give them an update.
I arranged transport of my vehicle from Chicago-land area to a suburb near Denver on February 15th, 2016. They rescheduled a couple of time for different days and set new once. During the phone conversation I was told they run this route all the time but the had difficulty with scheduling routes and trackers.
I contacted Border to Border Auto Transport on or about, 02-29-16 but no answer. The car was supposed to be picked up on Saturday or Monday depending on what fit their schedule better. On Monday, 02-29-2016, I contacted them again to ask why they have not picked up the car on Saturday and to inquire if they will pick it up today, Monday.
Again, the answer given was, we will do it sometime this week. I have all ready waited two weeks and the transport was rescheduled three times. I did not want to wait third week to be disappointed again. I hired a different company to transport my car.
In my experience, Border to Border Auto Transport had no regard for my time or the time of my family members who where helping in vehicle transport (pick up location). Moreover, they had no courtesy to even call and cancel ahead of time. They simply did not show up. I had to call them to find out the status. Overall, in my opinion the company is very irresponsible and did not appreciate me as a customer.
