Find The Right Car Carrier For Your Move

Please take the time to read this.

My 3 stars are an average between the ZERO I give to the contracted truck driving company and a 5 I give to Vitaliy for his customer service.

Firstly, I booked my transportation at least two weeks in advance and was told that my pick up dates were fine and that a driver would be available. Two days before I am scheduled to leave town (via plane, while my car traveled by ground) I had heard nothing from the broker or driver. I then contacted Vitaliy and he said that I did have a driver coming and he should be there soon (in the early afternoon). He then let me know that the truck would be there between 6 and 9 pm. Fast forward to 930pm, I have not heard from the broker or the driver. The next day when I speak with Vitaliy, he seems surprised that my car had not been picked up. I also received a call at 7 AM from the driver letting me know that he will be there in 5 HOURS. Not sure what the reason is behind calling so early since they were coming to ME. I then received a call at 1PM saying that he was 2 hours away. Okay, that is understandable, traffic jams happen all the time. At 3 pm I still have not heard from the driver so I contacted Vitaliy and let him know what was going on. Again, he seemed surprised since he was under the impression that my car had been picked up earlier. Long story short, after many calls from the truck driver saying “I’m on my way”, I did not have my car picked up until 630pm.

Then 8 days later, I get a call again at 7 am saying that my car will be dropped off in 6 hours. Again, WHY CALL SO EARLY?? Especially when my car was not even dropped off that day. I was told that the truck was having some mechanical issues, which is fine, those things happen.

On this same day, Vitaliy asked me what form of payment I was using (from the beginning I was told they take cash, cashier’s check, or credit). I chose cashier’s check. Vitaliy asked if I could do cash instead. I did not feel comfortable carrying that much cash on me so I declined. Clearly “cash only” had never been discussed with me. Then the owner of the subcontracted company (truck driver’s boss) called me saying that they never accept anything other than cash and the money is needed to put gas in the truck. Okay, why does the driver not have access to money for gas?? I found that to be so weird. I told them that was something that he needed to take up with Brothers Motors since I had always been told I had options up until this day.

I then received a call from the driver at 5 pm saying that he was in Texas 11 hours away. He asked if it was okay that he drop my car off “this evening” when he made it to my location. This evening?!?! It would be 4 AM in the morning at the earliest that he would have reached my location. I said he could drop it off first thing at 7 am, because I would not be up to get my car that early. Of course, I received another call the next day at 7 am when he was supposed to be dropping my car off…. he said that he was still in Texas and would be to my location “soon” because he needed to be in South Carolina that night. I seriously did not understand his concept of time…

My car got dropped off at 1200 midnight. I almost cried when I saw it up on the truck! I finally had it back! I thought they were going to hold my car hostage until I gave them cash. Heck, they probably did skip my drop off in order to get more cash from other customers.

Also, I’m not sure how my seats got so dirty or what they stored in my car while it was in their possession. There was also a scratch in the roof of my car which had not been there before and was not marked on my initial pick up inspection slip. The driver said he would call the next day to give me a location of where I could go get it fixed, but he never did.

I see other people have had good experiences with this company. All I can suggest is that you tell them you don’t want your car contracted out to the trucker mentioned in this long review.

I wish I could leave ZERO stars. This company has by far been one of the WORST car shipping experiences in my life. The broker did not tell me that the only payment options are cash or cashiers check so I didn’t have cash with me and asked if I could pay by card. The answer was no and by this time the banks are already closed and I cannot pull more than $500 in a day at the ATM. He kept my car and told me in the morning dispatch would call me and tell me where to get my car. They never called the next morning so I called THEM and they told me that my car is at the tow yard and they wont disclose the location until I pay them. I had already taken out the cash from the bank (with no transportation mind you because THEY have my car) so I asked how did she expect me to pay cash when the driver left my car already? She tells me I need to go to Wells Fargo (still don’t have a car by the way) and put the money in her account. It sounds fishy to me because I wouldn’t have a receipt and once I paid I would have no way to get my money back. I called the broker and voiced my concerns with this company. Waiting on a call back. I have shipped many cars before and this hands down is the worst experience I’ve ever had. Relocating across country is hard enough without people punishing you for someone else’s mistake. Now I am without a car today and I have an interview scheduled.

Okay so the fantastic and charming Igor just came to pick up my car I’m sending to my daughter. This is the first time I’ve ever used a car shipper. Igor’s company partners with the vehicle shipper that i contracted with and if his company is a prequel to how this move is going to go – I’m beyond happy.

Igor showed up with this phenomenal attitude and great smile on his face. He walked me thru everything that was going to happen and what to expect. Have you ever met a person that has this vibe that just puts you in a good mood? Makes you forget what you were just mad at? Makes your anxiety disappear? That’s Igor. Everything I’ve been worrying about just lifted away. (There is still a little stress but it’s nothing that a pizza won’t cure 😉

Now I’m not naive. I know things can happen. This is still life. And the car is traveling thru several states. BUT I have a piece of mind as I was left feeling that if something were to happen – things would be worked out. Both companies (the shipping company and Igor’s company ) have made me feel comfortable with this first time service for me.

I have several more vehicles for family members to move over the next year and this is a great start to an (hopefully) ongoing relationship. Cheers