Find The Right Car Carrier For Your Move

I highly recommend car shipping Hawaii especially Edgar JIMINEZ who helped me shipped my Truck and he was nice and easy to talk to since it was my first time to ever ship a vehicle over to the mainland .Thank you for the quality service ..

I got a call from Edgar, unprofessional. He calls doesn’t introduce his self and say what company he works for. The first any agent would do is introduce their self and say what company they work for.

Secondly, my biggest concern and stress was not being able to pick up on time. I asked for grace period, which I was told they can’t because they don’t have a port in Austin. I go on the website and noticed they offered residence deliever! I called Edgar back to confirm about the residence deliever. Then he said yes we do. Why didn’t he say that in the beginning?

I was hesitant to book in case my plans of moving got changed, so I asked what is the cancellation policy. Edgar told me he will discuss with me when that time happens.

Lastly, I signed the contract but 6 days later my plans with moving changing and after reading the reviews I didn’t feel safe booking with this company; so I called to cancel which I was told they Do Not refund because I signed the contract and Dispatcher is already assigned! That is a COMPLETE LIE AND SCAM move!!! I read the contract and it says if you cancel 2 weeks before departure date and the contract is signed, there is a fee of $150. I called 5 weeks in advance before scheduled shipping. This left me no choice but dispute the charge on my card! 2 weeks later Edgar calls me to confirm if the charge back notice is real. I told him yes and I called him to cancel my booking. He asked when? It’s a good thing I don’t delete my call history, I was able to pull up the actual date and time. He then told me he doesn’t see that on call log on his phone and the manager will call me later on the day or the next day. Never received a call!

DO NOT BOOK WITH THIS SCAM ARTIST!

TAKE ADVISE FROM THE REVIEWS!!

I got my disputed resolved! If this company refuse a refund, dispute with your credit card!

This company is a third party trans-shipper of vehicles from Oahu. They contract with various companies to move your vehicle once it reaches the mainland. That charge for contracting a third party delivery service was about $600. Another $1200 was due to the actual delivery servicer upon delivery at my door in Florida. My vehicle was in Long Beach for about 8 days before the third party contractor picked it up. I was informed the contractor’s vehicle broke down. When they finally got on the road, i was informed the delivery driver would contact us within 24 hours of the scheduled and agreed upon delivery date and timeframe. He did not. We had to get the phone number for the driver to establish communication. He schedule the timeframe for delivery and then was a no show without responding to text adn phone calls. I finally got him on the phone to coordinate delivery, we coordinated a time and date for delivery. He was a no show again. When I called him again, he stated he was 2 hours away and was just waking up at 9am. He sounded drunk. He was supposed to have delivered the evening before at 6pm. He again agreed to a time for delivery and again was a no show. He sent a text message that my car was in Orland and he was going home to Georgia. Calls to the delivery company went unanswered over the weekend and Hawaii Car Transport over the weekend. My vehicle was approximately 10 days late. The driver had to come from Georgia to Orlando, pick up my vehicle in Orlando and then deliver it to my house, about an hour from Orlando. When the driver delivered the vehicle to my house, he was disheveled and smelled horribly. Just prior to delivery he attempted to contact us to deliver the vehicle to a grocery store parking lot about a mile away claiming he could not get his truck into our neighborhood. HCT was contacted several times during this process regarding their choice of vendor and promised to “do something” about it. They never followed up with me and did not respond to requests for information as to what they did to correct the issue. They did absolutely nothing to rectify, remedy or credit for the horrible service. DO NOT USE THEM