14400 SW 95th Ave
Miami FL, 33176
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This company is located in FLORIDA not HAWAII.
They are either incompetent or scammers. After taking my deposit via electronic check they ghosted me. Multiple times they did not return emails or voicemails for over a week. (Note to self: do not use an e-check to pay for anything ! There is no way to stop payment or raise an issue. Use a credit card!)
I started to worry that they were scammers and discovered all these 1-star reviews on both yelp and google. Rather than waste more money or risk having my car stolen, I asked for my deposit back (I had not signed any contracts). They refused. I wrote off the deposit as a learning experience and took my car and my business to Pasha Hawaii.
Don’t make the same mistake I did! Avoid this company!
If I could give them no stars, I would!
We shipped our vehicles from the mainland to Hawai’i. ALEX told my husband to measure our vehicles and give them the dimensions. My husband works construction and knows how to measure things, CARS DON’T GROW! but according to TAYRA, my husband’s truck dimensions were bigger(by almost a foot, according to her) than what my husband had told them. Because of this, TAYRA decided to put our vehicle into storage(without our permission) and then TAYRA threatened to hold our vehicles if we didn’t give them an additional $500 for the storage. A service we never asked for and a mistake ON THEIR END that we shouldn’t have to pay for!
We had paid them through credit card for our initial shipping costs but for that $500, they wanted us to pay them check by phone to ensure that we wouldn’t request a chargeback from our bank.
TAYRA was extremely rude to my husband who kept telling them that he knows he measured it correctly(you can even look up the dimensions of vehicles on Google) and that WE shouldn’t have to pay for THEIR mistake. But TAYRA was arguing back with my husband(super professional) and then told him either pay them or TOO BAD they won’t ship the truck and also charge us extra for keeping the truck there.
TAYRA assured me that we could get our money back from Matson but we HAD to pay them the $500 first before they ship our cars to us. They also told us that if the truck IS bigger than the dimensions, that we’d owe them an additional $3,000 once it gets delivered.
Thankfully, the dimensions my husband gave them was correct all along, and we didn’t have to pay an additional $3,000. But guess what? Matson is refusing to reimburse us the $500, saying that it’s not their business, and so is TAYRA!! What a great way to treat your customers! CROOKS!!
Don’t ship with this company, unless you enjoy being talked to like a child and being bullied into fixing a mistake you never caused!! I wouldn’t be surprised if I get a sassy response and blame from Tayra once I post this! GIVE US OUR MONEY BACK FOR THE MISTAKE YOU MADE!
rip off artist. they did not even send a receipt. just took my money and disappeared. do not use this company.
