Find The Right Car Carrier For Your Move

This company is a fraud! They deserve a zero star! Do not waste your money on them! They are quick to take your money but do not provide the service you paid for. They are incredibly hard to communicate with after you book your car reservation. Fail to compensate for any inconvenience or issues. They don’t care about the customer at all. I paid for the service where they drop off my vehicle directly at my residence. First, my car was not delivered with the time frame they gave me. Unreliable. The process is I delivered my car to one of their partners/third party vendor (liability to damages on a vehicle at a partner location is separate from carsarrive, very sneaky). Second their third party vendor who delivers the vehicle called to tell me my residence was inaccessible and I had to meet him somewhere. There was no documentation on the agreement stating I had to meet their partners to retrieve my vehicle under any circumstances. False advertisement. Third he drove my vehicle to my residence after I was on the phone with carsarrive for 2 hours without any solutions. I couldn’t drive to location because I didn’t have access to a functioning vehicle. Carsarrive kept giving me the runaround and did not try to satisfy my needs and the service I paid for in any way. Third party vendor/carsarrive partner finally drove my car to destination but i had to drive him back. He as well did not get any feedback on what he should do because carsarrive did not call him back ( he satisfied the customer need not carsarrive by driving my car which was not in agreement as well). I called and asked for a refund at operations department and Tracy some sort of supervisor or wtvr she is, was speaking to me condescending and refused any type of compensation. Tracy even said they transport thousands of vehicles and can’t keep up with everyone. She said their partner should never had drove my car to me. Tracy was the worst representative any company could ever employ. This company is fraud! Do yourself a favor and drive your own car to your destination if you can. They do not care about their customers. The most horrible customer service I ever had! I hope they go out of business by their competitors because they are not a honest business and they definitely are just a money hungry corporation with employees that need to be directed to business etiquette courses.

I’m now ending Day 5 of my ” Pick Up Window ” and that doesn’t include the two Weekend days…. In other words, I paid over a week ago to transport a vehicle from Arizona to California, just a little over 500 miles, and no one can tell me when I can even expect my vehicle to get picked up let alone for it to be delivered to me.

They pitch your vehicle will be picked up in 3 days, don’t believe it….when I pointed out we are way beyond the 3 day Window ” their pitch” changes to an estimated window! Believe me, I have 3 more vehicles needing transport in the next 6 weeks….I certainly won’t be using these guys! :-/

Would not recommend and will never use again. My vehicle was not picked up at origin within the 2 day window provided and there was no proactive communication. My vehicle was picked up before I had to leave town and it sat at origin for several days before they could find a driver to take it across country. Again no communication about the delay and when it was going to be picked up to go cross country. The biggest issue I had was the inside of my vehicle was damaged between when it was picked up and dropped off and they took no responsibility for it. They said they don’t inspect the inside of the vehicles but they asked for me to get a quote for the repairs and submit a claim and then denied it which was a waste of time since they likely knew it would be denied from the beginning. Don’t use this company. I moved cross country a few years ago and had a great experience with a different car shipper and will be using them in the future.