1620 S. Stapley Drive
Mesa AZ, 85204
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Bad customer service. Vehicle Damage! I also filed a Better Business Bureau Report. Apparently, this company doesn’t care. Spend a few bucks more and use someone else!
If you don’t mind incurring body damage, you can get a cheaper deal on transporting your car across country. I shipped my car from CA to CO in the beginning of July. In that time, communication was poor, I never knew where my car was or when it would arrive. Three weeks later, and several different Uber rides later, both the Receiving Company and I noted 2 areas of body damage. There was a white scratch on the front bumper down to the primer. My rear bumper was off the clip track and still appears like it had been banged up and isn’t sitting right.
Upon pickup of my vehicle, I called Cars Arrive. They asked I submit picture and an estimate. I immediately emailed the documents to Cars Arrive. I didn’t hear back for a long time. When I called next, they said I needed to complete a form write-up, which I did and returned immediately. When I didn’t hear back, I faxed this paper to them again in December and they said too much time had passed and denied my claim. WTH!?
I’d like to note that this company had a different Yelp page and now note I am leaving a new review as the sole reviewer. There were others before me but they somehow disappeared. Sounds shady to me.
